IDE Technical Coordinator

Edify Org

13d•Remote

About The Position

The International Diploma in Education (iDE) program at Edify leverages online learning to train teachers at its partner schools. It uses three integrated systems to register (registration portal using Woo Commerce on Wordpress), train (TalentLMS), and communicate/track (Salesforce) progress throughout the lifecycle of each cohort. Multiple cohorts are run concurrently across different countries over the course of a year, with thousands of participants. The primary role of this iDE Technical Coordinator position is to ensure data quality across the systems. Zapier is used to move data between systems, and Salesforce Flow is also used to perform more complex updates in Salesforce. There are also automated weekly reports in Salesforce, and quarterly end-of-term grades that must be sent out. The iDE Technical Coordinator is responsible for ensuring the program runs smoothly, which heavily involves troubleshooting and diagnosing issues as they arise. Central to this role is managing and optimizing cross-platform integrations, automations, and data syncs to ensure seamless technical operations. This role will also supplement work in these areas as assigned by leadership.

Requirements

Personal values that align to Edify’s mission.
Living example of servant leadership.
Strong organizational skills, including effective time management and prioritization of competing demands/multiple deadlines.
Strong analytical and problem-solving skills.
Excellent written, verbal and technology-based communication skills.
Demonstrated ability to troubleshoot complex technical issues.
Course design in an LMS system.
Strong cross-cultural collaboration and communication skills.
LMS (TalentLMS preferred but not required)
Salesforce Flow
Wordpress
Zapier or similar workflow integration platform
Woo Commerce
B.S. in Computer Science, Engineering, Information Technology, or similar
Two years of experience in the IT Field working in systems integration

Nice To Haves

PHP
Linux
MySQL

Responsibilities

Create cohort branches in TalentLMS with admins for each one
Setup school for registration in TalentLMS and Salesforce
Create teacher and facilitator groups for each cohort
Setup the cohort in the Registration Portal (Wordpress)
set the cost and registration period
update the registration form (WPForms)
update the payment methods (country-specific)
test entire process well in advance of open registration period
Enroll schools in the cohort in Salesforce
Assign appropriate Salesforce permissions to in-country leads for each cohort
Troubleshoot registration issues with registrants (Inability to register, Inability to pay)
Troubleshoot system integration issues (data synchronization)
Create and update FAQ page for each new cohort
Import courses to Salesforce
Create weekly progress reports in Salesforce and check for errors
Release course reports and results via TalentLMS user fields
Export end-of-term results to Salesforce
Troubleshoot synchronization issues between TalentLMS and Salesforce
Develop scalable automation to identify synchronization issues
Perform manual updates as necessary to support exceptional circumstances
Meet with iDE team
Collaborate with Edify HR & IT Teams regarding impacts to TalentLMS and/or Salesforce
Create reports on end-of-term scores and review with iDE team for discrepancies
Coordinate sharing of term results with teachers (via WhatsApp, Salesforce, or TalentLMS)
Deactivate cohorts in Salesforce and delete branches in TalentLMS
Quality assurance of courses in our LMS system
Data quality analysis
Troubleshoot systems automation