IDD Case Manager

A&I Avenues • Lafayette, CO, FL

8h • Hybrid

About The Position

A&I Avenues is seeking a Case Manager to join their team. The Case Manager will provide Case Management to an assigned caseload, conduct eligibility determinations, develop and implement Service Plans, and offer information and resources to clients. Responsibilities include monitoring the quality of service delivery, coordinating care planning with clients, families, guardians, and providers, and ensuring regulatory compliance, including documentation for ongoing funding. Bilingual Case Managers are particularly valued.

Requirements

• Solid skills in working with people with disabilities.
• Independent judgment and discretion in monitoring, advising, and advocating for clients and their families.
• Person-centered, creative problem solving and strengths-based solution-finding.
• Ability to manage workload independently and prioritize tasks/goals to meet timelines.
• Ability to work effectively in a team setting.
• Effective and professional written and verbal communication skills with clients and groups at all professional levels.
• Strong planning, time management, and organizational skills.
• Ability to work efficiently with various technology including word processing software, e-mail, databases, and general internet skills.
• Possession of a valid driver’s license and ability to meet A&I Avenues driving requirements.
• Regular use of a personal vehicle with liability insurance that meets A&I Avenues standards.
• Regular use of a personal mobile device such as a smartphone or tablet.
• High School diploma required.
• Five years’ work/volunteer experience with long-term care and/or disabilities programs and services.

Nice To Haves

• Bachelor’s Degree in human services related field is highly preferred.
• Some combination of relevant education and experience appropriate to the requirements of the position.

Responsibilities

• Development and implementation of the service plan.
• Completes face-to-face assessments to determine eligibility of client for long term care upon enrollment and annually.
• Leads annual review and development of the service plan for clients.
• Ensures service plan documentation is completed and distributed.
• Facilitates communication throughout the year regarding service plan and related services and supports.
• Monitors services each quarter (at minimum one face-to-face) to ensure quality and alignment with service plan goals.
• Coordinates delivery of services and supports.
• Educates clients, families, and guardians on appropriate service options and assists in acquiring needed services/supports.
• Assists clients and families in resolving complaints with service providers and benefit sources, which may include a formal appeals process.
• Completes enrollments and terminations as needed, including ensuring proper notice of eligibility and discharge.
• Connects clients with resources for crisis intervention as needed.
• Ensures informed consent is acquired for Human Rights Committee related circumstances in accordance with the HRC process and recommendations for eligible waivers.
• Ensures all required documentation for ongoing funding and benefits is in accordance with applicable Federal and State regulations and A&I Avenues policies and procedures.
• Completion of timely, accurate, professional documentation within established timelines.
• Completes any necessary follow-up to critical incidents and investigative reports.
• Provide case coverage in times of system change or staffing shortages.
• May supervise or assist in supervision of social work interns if the position occupant has an M.S.W.

Benefits

• This is an hourly, non-exempt position, and all duties can be completed in a 40-hour work week.
• Overtime may not be worked without prior authorization and justification of work demands outside of published agency workflow-related time to task norms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED