iCOM-S System Specialist

Vertiv Group•Phoenix, AZ

1d•Onsite

About The Position

The iCOM-S System Specialist will travel to customer data center sites to perform startup and maintenance activities on Vertiv iCOM-S equipment. The iCOM-S system integrates with Vertiv cooling equipment and data halls to monitor performance data and communicate this information to facility Building Management Systems (BMS) and customer end users. The iCOM-S System Specialist will be instrumental in helping a customer design, setup, and troubleshoot their network and system infrastructure to provide an optimal iCOM-S integration. Good organizational and project management skills are paramount to this position. Once the system has been started up, the System Specialist will assist in commissioning support and technical training in the operation and maintenance of the iCOM-S system. Finally, the System Specialist will be responsible to maintain a healthy ongoing relationship with all customers and provide support and technical knowledge to assist them in maintaining and operating their iCOM-S system. The System Specialist must be able to problem solve with minimal technical support as they are the subject matter expert.

Requirements

2-year degree in an IT or programming related field or 4 years military experience in an IT related field or 2 years’ experience in Data Center Operations
A good understanding of network protocols and network configuration
Experience with network troubleshooting equipment
A good understanding of Modbus and BACnet BMS protocols
Experience with computer imaging, configuration, and troubleshooting

Nice To Haves

HVAC – 2-year degree with IT/Networking related experience
Completion of all available Vertiv Product Training Classes, especially iCOM-S, and new products. (Training provided after hire)
Excellent customer service, communication, and diplomacy skills
Highly Proficient with electrical / electronic and network test equipment
Proficient with technical schematics and diagrams
Knowledge of common BMS communication protocols
Willingness to attend classes to learn about Vertiv cooling equipment and configuration
Familiarity with industry terminology and ability to communicate effectively with data center personnel
Excellent analytical and problem-solving skills
Ability to provide remote, after hours support in emergency situations
Willingness to continuously learn new technologies and updates on current technologies
Ability to read and understand network topologies and electrical schematics
Ability to use graphics tools such as Visio and Paint
Ability to use standard Microsoft Office software such as Word and Excel
Ability to work in a team environment and interface with multiple contractors (Controls, Mechanical, I/T and other Vertiv employees)

Responsibilities

Assist the customer in system design and documentation during startup
Attend startup meetings during the design and startup phases
Own the project from start to completion and beyond
Assist the customer in troubleshooting network infrastructure
Set up iCOM-S software on iCOM-S systems or customer owned servers
Develop positive relationships with sales and customers by maintaining customer satisfaction with Vertiv products
Coordinate, supervise and perform factory startup of key products
Participate on New Product Development (NPND) teams: Provide serviceability feedback to engineering during the design process
Review and contribute to technical training material and manuals
Test new software and product releases, and provide feedback to developers
Provide feedback to the factory for potential product quality and reliability issues
Informally train local support staff (including customer maintenance personnel, 3rd party contractors, or Vertiv associates) on how to operate and maintain iCOM-S equipment after startup.
Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available, or when the technical knowledge requires the level and expertise of a System Specialist.
Other duties as required to ensure a satisfied customer