System Specialist

VGM Group, Inc•Waterloo, IA

1d•Hybrid

About The Position

VGM Fulfillment is a national leader in CPAP machine and resupply order fulfillment. As an employee-owned company, every person at VGM has a personal stake in seeing business succeed. We do this by taking responsibility from our customers for the key operations of order fulfillment: picking, packing, shipping, and inventory management. Our network of fulfillment centers is strategically located throughout the United States providing coverage to all 50 states. VGM's Fulfillment Systems team is seeking a problem solver to multitask and communicate with business stakeholders when system issues arise. The team will teach you what you need to know about the system, but you'll need the innate ability to think critically to resolve system issues in a timely manner while maintaining a positive attitude and effective communication skills. What’s more? At VGM Group, we are 100% employee owned. Click to view more about VGM! [https://www.vgmgroup.com/stories-of-opportunity] Why this role matters: The System Specialist is a fast-paced and multi-faceted role for our distribution business. The ideal candidate has the experience and hands-on ability to troubleshoot, and problem solve computer system issues, and hardware/software malfunctions. They also need to compile data requests using analytics, and to leverage and gain insights from the data. This position will work in conjunction with customer contacts, software programmers, and our sales and implementation teams, communicating both technical and non-technical ideas to complete projects and enhance/improve systems. A key component to this job is being able to understand the general framework of all business processes (invoicing, website, ProShip, reporting, etc.) especially as they relate to our data traffic, thus being equipped to make decisions and answer questions from both internal and external sources.

Requirements

Fluent in Microsoft Office
Must be able to multitask and meet deadlines
Positive attitude and eager to learn
Excellent troubleshooting and problem-solving skills.
The ability to communicate and present technical information to non-technical personnel
Sitting at a desk for long periods of time during the day
Visual abilities to include reading, distance vision and peripheral vision
Be available to come in early and stay late as needed to provide adequate support to the business

Nice To Haves

Experience with relational databases, SQL, statistical software, and SSRS preferred

Responsibilities

Manage multiple priorities, maintain detail, and meet deadlines
Manage a ticketing queue while diagnosing and solving hardware/software and system issues, escalating as needed to ensure timely resolution
Maintain frequent and effective written and verbal communication
Maintain up-to-date documentation of processes and workflows
Ensure data integrity and data reporting to support operations, trading partners, and management
Assist with day-to-day requests sent to the system support team
Consistently work with Microsoft Office, relational databases, SQL, statistical software, SSRS, and other reporting tools
Maintain and optimize system capability/production environment
Maintain a positive and professional attitude while working with others
Set a positive example through personal attendance and time management
Adapt to change in order to support business objectives
Work cooperatively in a team environment to achieve business goals and growth opportunities
Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
While performing the duties of this job, the employee maybe required to assist with other departmental functions upon request
Embody the Power of One Principles
Perform other duties and complete projects as assigned