ICM Caseworker

International Rescue Committee•Richmond, VA

18h•Hybrid

About The Position

The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants. They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Requirements

Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
Attention to detail and accuracy in work product.
Fluent in English required, both spoken and written.
Proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
Valid driver’s license and access to a personal, insured vehicle.

Nice To Haves

Bachelor’s degree in social work, public health, or related field of study preferred.
Proficiency in language(s) spoken by client group preferred, including Dari/Pashto.

Responsibilities

Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
Conduct community outreach and maintain a strong network of service providers that meet client needs.
Maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
Respond to client crises, with guidance from supervisor as needed.
Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
Attend relevant trainings and meetings at the local and national level.
May train and lead the activities of volunteers and interns.
Other duties as assigned.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.