Ichabod Shop Seasonal Web Fulfillment Assistant (FWS)

Washburn University•Topeka, KS

8d•$11•Onsite

About The Position

This position works in the Ichabod Shop's course materials department with the website fulfillment team during the order pull period. This includes end of July, most of August, and January. This position will work directly with the course materials staff and assist with customer service, and web order fulfillment.

Requirements

Knowledge of Adobe Suite, Microsoft Suite 365.

Nice To Haves

Three months of retail experience, and cash register experience.

Responsibilities

Greeting customers, assisting customers with finding merchandise, using suggestive selling, and closing a sale.
Ringing up customers at the cash register on a daily basis.
Operating different types of cash registers with limited supervision or assistance when at the store and at events.
Counting down cash drawer at the end of their register shift timely and accurately.
Using proper cash handling procedures at all times, including counting back change to customers, checking bills larger than $20 with counterfeit pen, and check for proper ID when accepting checks and credit cards.
Arriving on time, greeting customers, knowledge of bookstore merchandise and departments, ability to assist customers, and find appropriate textbooks for their courses.
Filling web orders placed on the internet site and pull orders, process, pack and prepare for shipment/pick-up.
Assist customer over the phone with site navigation.
Helping students find their course schedule and accurately identify course material needs for the semester.
Answer phones and route calls in the course materials department.
Work with computerized inventory control system to research course materials as requested by staff.
Communicate customer requests, back orders, sales information.
Assist with customer textbook rental returns.
Performs additional job related duties as assigned.