2027

Mohonk Mountain House•New Paltz, NY

11d•Onsite

About The Position

The Ice Skating Instructor provides instruction to guests at the Pavilion Ice rink, teaching basic skating fundamentals and demonstrating equipment use, techniques, and movements. The role also supports rink programming and guest services, including lesson scheduling, billing, retail sales, rink information, equipment upkeep, safety checks, and waiver processing. Instructors are expected to deliver positive, safe, and guest-focused service while working in a cold environment and on an ever-changing schedule.

Requirements

Valid driver’s license and minimum age of 21, or age 20 with at least two years of licensed driving experience.
Ice skating proficiency and ability to demonstrate starts, stops, and forward and backward skating techniques.
Ability to communicate in English verbally and in writing, including speaking, reading, and writing clearly and congenially.
Ability to hear verbal instructions, directions, and warnings.
Ability to work in cold conditions for as long as three hours at a time and perform the stated physical duties, including lifting, carrying, walking, standing, bending, kneeling, and climbing.
Ability to work evenings, weekends, holidays, changing schedules, and split shifts.
Good disciplinary and interpersonal skills; ability to work safely and avoid endangering oneself or others.

Nice To Haves

Previous coaching or teaching experience in a skating program.
Standard CPR/First Aid training.
Prior customer service experience.
Interest in working with young or adolescent children.
Energy, initiative, creativity, and willingness to try new approaches and techniques.

Responsibilities

Teach guests, including children as young as five, basic skating techniques and demonstrate starts, stops, and forward and backward skating.
Communicate techniques clearly to students of different ages and abilities, and encourage appropriate behavior on the ice.
Explain and enforce safety rules and regulations; inspect equipment and identify or reduce hazards in the facility and on the ice.
Arrive prepared and on time, maintain good attendance, and comply with the employer’s dress standards and service standards.
Assist with programming and lesson scheduling; bill students and communicate costs and cancellation policies.
Provide accurate, up-to-date information about the rink, daily session times, and other activities.
Keep the Pavilion shop clean and presentable, clean skates and helmets, and stock the cooler and candy.
Sell merchandise and drinks; answer phones, retrieve voicemails, and take accurate written messages.
Operate the POS cash register, record skate usage allocations, handle cash and make change, and cash out at the end of the shift with accurate records of money and receipts.
Coordinate completion of winter sports waivers and provide completed waiver cards to overnight guests.
Handle guests calmly and pleasantly under pressure, respond constructively to requests, and remain composed during adversity, changes, and emergencies.
Balance a student’s weight during a half-hour lesson and manipulate sports equipment.
Inspect others’ work for conformance to standards using touch, sight, sound, and smell.
Communicate work results and problem-resolution steps verbally and in writing, and develop and implement action plans to address problems.
Work evenings, weekends, holidays, and changing schedules, including split shifts.
Perform physical duties including working in the cold for up to three consecutive hours, removing snow and ice as needed, standing for up to five hours, walking up to seven miles per day, lifting and carrying up to 75 pounds, and maneuvering carts or dollies with loads up to 200 pounds.