2027

Mohonk Mountain House•New Paltz, NY

12d•$0 - $18•Onsite

About The Position

The Ice Skating Instructor provides skating instruction to Pavilion Ice rink guests, teaching basic skating fundamentals and demonstrating proper equipment use, techniques, and movements. Instructors teach guests as young as five and communicate techniques in a way students of different ages can understand. The position also supports rink programming and scheduling, guest service, shop upkeep, sales, safety checks, and front-desk and cash-handling tasks. The role requires working in cold conditions for up to three consecutive hours and performing physical tasks that include snow and ice removal, balancing a student's weight during lessons, and handling skating and shop equipment. Work includes evenings, weekends, holidays, and a changing schedule that may include split shifts. The listed seasonal period is November 2026 through April 2027.

Requirements

Valid driver's license and age 21 or older, or age 20 with at least two years of licensed driving experience.
Ice skating proficiency, including the ability to demonstrate starts, stops, and forward and backward skating techniques.
Ability to communicate in English verbally and in writing, and to hear verbal instructions, directions, and warnings.
Interest in working with young or adolescent children.
Ability to work in the cold for as long as three consecutive hours.
Ability to perform the stated physical duties, including standing for up to five hours, walking up to seven miles per day, lifting and carrying up to 75 pounds, and maneuvering carts or dollies with loads up to 200 pounds.
Ability to reach, bend, kneel, stoop, twist, flex arms, walk on stairs or inclines, sit, and climb ladders.
Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.
Ability to work evenings, weekends, holidays, and an ever-changing schedule that may include split shifts.
Ability to handle guest interactions and emergency situations calmly and to work in a manner that does not endanger self or others.

Nice To Haves

Previous coaching or teaching experience in a skating program.
Standard CPR/First Aid training.
Prior experience in a customer service position.

Responsibilities

Arrive prepared and on time and maintain good attendance.
Demonstrate skating proficiency, including starts, stops, and forward and backward skating techniques.
Teach skating techniques to guests as young as five and communicate clearly with students of any age.
Explain and enforce safety rules and regulations, encourage appropriate behavior on the ice, and conduct safety checks on equipment.
Assist with programming and lesson scheduling.
Bill students and communicate costs and cancellation policies.
Provide positive, attentive guest service and respond constructively to guest needs and requests.
Provide accurate, current information about the rink, daily session times, and other activities at Mohonk.
Maintain a clean Pavilion shop area, including cleaning skates and helmets and stocking the cooler and candy.
Detect and reduce hazards around the facility and on the ice surface; remove snow and ice as needed.
Sell merchandise and drinks.
Answer phones with the correct greeting and retrieve voicemails; take precise written messages.
Operate the POS cash register, record skate usage allocations, handle U.S. currency, and make change accurately.
Coordinate completion of winter sports waivers and provide completed waiver cards to overnight guests.
Cash out at the end of the shift, turn in money and receipts, record loss or gain, and verify the bank.
Handle pressure, adversity, changes, and emergencies calmly and pleasantly.
Balance a student's weight during a half-hour lesson.
Apply Mohonk Mountain House Service Standards and Service Strategies.
Use good disciplinary and interpersonal skills and communicate work results and problem-resolution steps verbally and in writing.
Manipulate sports equipment and inspect others' work for conformance to prescribed standards.
Work safely and analyze problems, then develop and implement action plans.
Write concisely and legibly.
Work evenings, weekends, holidays, and a changing schedule that may include split shifts.