ICC Veteran Outreach Coordinator

State of Indiana•Indianapolis, IN

1d•Onsite

About The Position

The ICC Veteran Outreach Coordinator leads efforts to organize events, programming, and community activities that identify and engage Indiana’s Military/Veteran population. This role connects veterans and their families to the IDVA Get Connected Platform, ensuring they access benefits, resources, peer groups, and qualified mental health facilities. To succeed in this position, the coordinator must be compassionate, patient, and serve as a warm and welcoming representative of the Indiana Department of Veterans Affairs (IDVA) within the veteran community. The ideal candidate is a skilled communicator who can genuinely and warmly converse with veterans from all financial, social, and racial backgrounds, ensuring every veteran feels respected and valued. Working under the direct supervision of the IDVA Outreach Director, the ICC Veteran Outreach Coordinator implements strategies to locate veterans in both veteran-focused and everyday public events, meetings, conferences, and community programs expanding outreach beyond traditional veteran channels. This role, under the direction of the Engagement and Outreach Directors, is to plan and execute events for veterans, their families, and the public, with the goal of finding and engaging veterans where they live, work, and socialize. The Outreach Coordinator is vital in linking veterans with the three priorities supporting the ICC mission of suicide prevention working with the Veteran Care Coordinator and the Community Engagement Coordinator in delivering vital community resources and information directly to the veteran community. The coordinator ensures veterans are connected to local organizations, VA Healthcare and Certified Community Behavioral Health Clinics (CCBHCs) as well as other qualified community-based mental health resources. Vital to the role are to ensure communications and outreach efforts are cataloged, and connections are curated through the Get Connected Platform to strengthen engagement and support. The position will distribute gun locks and gun safety materials, promote lethal means safety and contribute to suicide prevention initiatives.

Requirements

Specialized knowledge in program subject matter obtained through experience and/or education.
Specialized knowledge of program area including pertinent rules and regulations.
Extensive knowledge of all source materials and references including federal and state laws governing the programs.
Ability to develop and implement new principles and policies and discern any far-reaching implications.
Ability to communicate orally and in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
Ability to work effectively with a wide variety of stakeholders.
Working knowledge of accounting and budget principles.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
At least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

A degree is not required.

Responsibilities

Establish program objectives, KPIs, and actions to achieve them.
Develop, update, and monitor all policies and procedures related to the program area.
Interpret and explain policies, rules, regulations, or laws to leadership or customers.
Implement corrective action plans to solve program problems.
Analyze, prepare, and disseminate monthly and annual program reports.
Review budget and make budgetary recommendations to improve the program area finances.
Ensure program requirements meet federal and state policies and grants compliance.
Assist in the development and train employees or agency consultants on program requirements and usage.
Coordinator and deliver communication plans and communications.
Serve as a liaison between agency and other state and federal agencies.
Serve on management committees or other governing boards.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.
Distribute gun locks and gun safety materials, promote lethal means safety and contribute to suicide prevention initiatives.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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