ICBS Crisis Supervisor- PT

AUNT MARTHAS HEALTH AND WELLNESS INC•Park Forest, IL

2d•$31 - $36•Remote

About The Position

The ICBS Crisis Supervisor provides leadership and oversight for the Integrated Community-Based Services (ICBS) program, ensuring high-quality crisis response and clinical coordination. This role supervises a team of crisis staff, oversees after-hours and weekend operations, and ensures compliance with all agency, funder, and accreditation standards. The position operates primarily remote, with the expectation of attending occasional in-person meetings, orientation, and team events at the Park Forest office. Evening and/or weekend availability is required, as this role provides leadership and direct response support to crisis situations as needed.

Requirements

Bachelor’s degree (BA/BS/BSW) required; Master’s degree (MA/MS/MSW) preferred.
Minimum of two years’ experience in program supervision, crisis intervention, or youth/family services.
Strong leadership, organizational, and communication skills.
Ability to manage and guide teams during high-pressure or crisis situations.
Proficiency in documentation, performance monitoring, and virtual team management.
Familiarity with trauma-informed and strengths-based approaches.
Must be available for 2nd and 3rd shift weekend hours.
Must reside within commuting distance of Park Forest, IL for required in-person meetings.
Valid Illinois driver’s license and automobile insurance required.
Must carry an agency-issued cell phone during scheduled hours.

Responsibilities

Provide ongoing supervision, coaching, and performance evaluations for ICBS staff.
Conduct session observations and file reviews to ensure quality and compliance.
Facilitate team meetings to promote collaboration, problem-solving, and program excellence.
Oversee onboarding, training, and professional development for new and existing team members.
Monitor productivity and service outcomes, providing targeted support when needed.
Ensure trauma-informed care principles are integrated into all aspects of service delivery.
Maintain a working knowledge of the DSM-5 to assist staff with diagnostic and clinical assessments.
Respond to CARES calls and coordinate follow-up services when necessary.
Provide real-time support and direction to on-call crisis workers.
Ensure timely documentation and updates in Authority and related systems.
Approve shelter placements, coordinate transportation, and manage crisis communications.
Communicate with hospitals, DCFS, and law enforcement during crisis interventions.
Create and manage the on-call schedule to maintain 24/7 service coverage.
Track and submit CRS data and after-hours reports for compliance and program evaluation.
Prepare and submit all required program, monthly, and quality assurance reports.
Maintain complete and accurate client files and documentation per agency and funder standards.
Participate in audits and ensure ongoing program compliance.