Crisis RN Supervisor

Oakland Community Health Network•Pontiac, MI

1d•Onsite

About The Position

This position works under the direct supervision of the Director of Crisis and is based at our Resource and Crisis Center in Pontiac, MI. The Crisis RN Supervisor provides leadership and oversight to RN’s and RN Administrators, ensuring high‑quality clinical care and documentation. This role is responsible for hiring, training, and performance evaluations; participating in on‑call crisis response; and supporting quality assurance and interdepartmental collaboration. This is a full‑time position. The schedule consists of three 12‑hour shifts per week and includes working every other weekend (Saturday and Sunday). We are currently hiring for both day shift (7:00 AM – 7:30 PM) and night shift (7:00 PM – 7:30 AM).

Requirements

Bachelor's degree in nursing (BSN) required; master's degree preferred
Basic Life Support (BLS)
Recipient Right’s
Unrestricted Nursing license
Minimum five years of leadership experience working in a human service, crisis or medical environment.
Minimum of five years of psychiatric nursing experience.
Interpersonal Skills
Strong Organizational Skills
Data Analysis
Strategic Planning
Strong written and oral communication
De-escalation and conflict resolution
Strong leadership and problem-solving skills
Clinical knowledge of mental health and suicide prevention
Strong time management
HIPPA
Microsoft 365
Recipient Right’s
Mental Health Code
Medicaid Manual
Regulatory compliance
Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Nice To Haves

Experience in working with electronic health records
Experience in customer service
Experience in crisis de-escalation
Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
Experience working with children with serious emotional disturbance

Responsibilities

Provides direct supervision and coordination of the stabilization unit
Functions as the liaison between administration and staff.
Assists in the planning and directing of nurses, milieu specialist and behavior health technicians.
Oversees services and activities to ensure quality patient care.
Oversees new employee orientation and on-the-job training for all new nurses, milieu specialists and behavioral health technicians in accordance with established orientation program plans.
Make rounds on the unit at least two times per day and participate in shift report meetings when possible.
Establishing performance standards and monitor compliance.
Communicate and provide consultation training to staff.
Lead recruitment, hiring, onboarding, and retention of qualified nursing personnel.
Provide direct supervision, mentorship, and performance evaluations for nursing staff.
Develop and manage staff schedules to ensure 24/7 coverage and continuity of care.
Address performance concerns and implement corrective action plans as needed.
Ensure nursing care aligns with clinical standards, licensing requirements, and best practices.
Monitor and audit clinical documentation for accuracy, timeliness, and compliance.
Lead quality improvement initiatives, including incident reviews and corrective actions.
Oversee the ordering, storage, administration, and disposal of medications in compliance with state and federal regulations.
Monitor medication administration records (MARs) and ensure proper documentation.
Investigate and track medication errors and adverse drug events; lead root cause analyses and implement corrective measures.
Ensure staff are trained and competent in medication administration protocols.
Ensure compliance with HIPAA regulations and all applicable privacy and confidentiality standards.
Maintain readiness for inspections and audits by regulatory and accrediting bodies.
Promote continuing education and professional development opportunities for nursing staff.
Assist in the development and implementation of nursing policies and procedures.
Ensure staff adherence to policies through education, supervision, and corrective action.