ICAM Governance Specialist (Hybrid)

Koniag Government Services•Washington, DC

1d•Hybrid

About The Position

Koniag Operations Services, LLC (KOS), a Koniag Government Services company, is seeking an experienced ICAM Governance Specialist to support enterprise identity and access management operations for a federal government client in Washington, D.C. The role is hybrid and requires the ability to obtain and maintain a Public Trust. The specialist serves as the strategic and operational lead for Identity, Credential, and Access Management (ICAM) governance, change management, and stakeholder communication, helping ensure the technology landscape remains aligned with SBA identity lifecycle management workflows, security standards, and agency directives. Working within a modern DevSecOps delivery model, the role connects technical execution with organizational readiness across ServiceNow, Microsoft Entra, and Okta Identity. The specialist supports adoption of Multi-Factor Authentication (MFA), coordinates interdisciplinary teams, authors Standard Operating Procedures (SOPs), and manages communication, testing, and transition strategies for senior leadership and end-users. The specialist supports ICAM architecture and Analysis of Alternatives in light of government mandates, policies, and standards; develops governance frameworks integrating identity lifecycle management with ServiceNow ITSM workflows; and communicates compliance developments, technology refreshes, and modernization roadmaps. Responsibilities also include leading program communications and briefings, facilitating training and working groups, developing change-management and transition plans, documenting procedures for platform transitions, supporting onboarding/offboarding and access-request workflows, and assisting with DevSecOps testing and test documentation for identity features such as conditional access and MFA enforcement.

Requirements

U.S. citizenship.
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Business Administration, or a related field.
6–10+ years of experience in IT governance, cybersecurity policy, or systems engineering within a federal contracting environment.
At least 3 years of direct experience supporting federal ICAM or Zero Trust Architecture initiatives.
Hands-on familiarity or strong functional understanding of enterprise identity environments using Microsoft Entra (Azure AD) and/or Okta Identity.
Experience with governance, catalog workflows, and user lifecycle automation within ServiceNow.
Deep familiarity with Federal ICAM standards, including FIPS 201, NIST SP 800-63, and the FICAM framework.
Knowledge of modern identity controls, particularly MFA standards such as PIV/CAC and FIDO2/WebAuthn.
Familiarity with DevSecOps cultures and methodologies, including integrating security governance into automated development cycles.
Proven experience developing formal project artifacts, including Change Management Plans, Communications Plans, and SOPs.
Outstanding verbal and written communication skills and a proven track record of briefing executive or senior leadership.
Ability to obtain and maintain a Public Trust.

Nice To Haves

Master’s degree preferred.

Responsibilities

Support the ICAM Lead with technology architectures and Analysis of Alternatives aligned with government mandates, policies, and standards, including Executive Order 14028, OMB Zero Trust memorandums, and NIST SP 800-63.
Support ICAM governance and integration strategy for enterprise identity hubs, including Microsoft Entra and Okta Identity.
Establish governance frameworks that integrate identity lifecycle management with IT Service Management workflows in ServiceNow.
Communicate with stakeholders about federal ICAM compliance, technology refreshes, modernization roadmaps, and phishing-resistant MFA frameworks.
Serve as the primary communications lead for the ICAM program and tailor messaging to senior leadership, technical teams, administrative staff, and end-users.
Develop briefings, organizational summaries, and communications plans for senior agency officials to demonstrate ICAM transition progress.
Facilitate training discussions, workshops, and working groups with SBA teams to support integration and collaboration across enterprise systems.
Develop, execute, and maintain the ICAM Change Management Plan, Communications Plan, and Transition Plans.
Author step-by-step SOPs for administrative and technical staff during solution transitions, including migrations from legacy identity stores to Okta and Microsoft Entra.
Oversee change management for user onboarding, offboarding, and access requests routed through ServiceNow automation workflows.
Collaborate within a continuous integration/continuous deployment DevSecOps pipeline to connect governance and technical execution.
Assist with automated and manual testing for secure identity provisioning and deployment.
Document and review Test Plans and Test Summaries to verify identity features, including conditional access policies and MFA enforcement, meet technical specifications and SBA compliance requirements.