IBM Systems Administrator

Pan-American Life Insurance Group • US LA Remote, LA

1d • Remote

About The Position

Pan-American Life Insurance Group (PALIG) is seeking an IBM Systems Administrator for its Enterprise Services team within Information Technology. The role is a key technical resource for PALIG's IBM infrastructure and software ecosystem and serves as a first point of contact for operational support and system reliability. It maintains daily IBM i operations, including performance monitoring, backup management, patching, incident resolution, and proactive system improvements. The position reports to the IBM Operations Manager and collaborates with cross-functional teams and vendors to deliver technical solutions and support a stable, secure, and highly available environment. The role supports critical business operations and offers the opportunity to deepen expertise in IBM i and the broader IBM ecosystem.

Responsibilities include supporting IBM hardware through concurrent maintenance, monitoring, and service event management; managing system resources and configurations; installing firmware and service packs; maintaining third-party software across IBM i LPARs; managing software licensing; and integrating IBM i environments with external solutions. The administrator coordinates with vendors, monitors and manages backups and media policies using BRMS, performs save and restore operations, manages program temporary fixes (PTFs), responds to IBM CVE notifications, and works with Information Security on vulnerability management.

The position also monitors server performance, jobs, queues, and system messages; performs ASP cleanup; resolves escalated technical issues; identifies automation and process improvements; follows change-management processes and IBM security standards; supports disaster recovery and business continuity activities; and maintains operational dashboards, reports, and system health metrics. Security and audit duties include managing privileged accounts, enforcing least privilege, applying IBM security practices, preparing audit-ready reports, and escalating complex issues to the IBM Operations Manager.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• At least five years of experience supporting IBM systems.
• Knowledge of backup and recovery processes, including monitoring, testing, troubleshooting, and executing backup and restore operations.
• Working knowledge of IBM i operating systems, including system configuration, resource management, performance tuning, and operational support.
• Strong analytical and problem-solving skills, including identifying root causes and implementing technical solutions.
• Ability to support system testing for upgrades, patches, configuration changes, disaster recovery exercises, and technology implementations.

Responsibilities

• Support IBM hardware through concurrent maintenance, proactive monitoring, and service event management.
• Manage system resources through IBM consoles and advanced system configurations.
• Install firmware updates and service packs for IBM hardware environments.
• Deploy, configure, and maintain third-party software across IBM i LPARs.
• Administer software licensing and ensure compliance and timely renewals.
• Integrate IBM i environments with external solutions.
• Coordinate vendor support and escalate issues through email and ticketing platforms.
• Monitor backup operations across IBM i LPARs and maintain backup and media management policies using BRMS.
• Troubleshoot backup issues and perform save and restore operations.
• Manage the PTF lifecycle, including downloading, loading, and applying program temporary fixes.
• Monitor IBM CVE notifications and collaborate with Information Security on vulnerability management.
• Monitor server performance, jobs, queues, and system messages across production and non-production environments.
• Perform ASP cleanup and coordinate with development teams when further remediation is needed.
• Identify process automation and improvement opportunities and recommend solutions to management.
• Resolve technical issues and service requests escalated by IT coordinators and operators.
• Follow change-management processes and IBM security standards.
• Support disaster recovery activities and business continuity planning initiatives.
• Develop and maintain operational dashboards, reports, and system health metrics.
• Create and maintain privileged accounts using corporate identity and access management tools.
• Enforce least-privilege access and review special access requests.
• Apply security practices for group profiles, authorization lists, IFS paths, and library configurations.
• Generate audit-ready reports using IBM and third-party reporting tools.
• Escalate complex security, compliance, and audit matters to the IBM Operations Manager.

Benefits

• Competitive compensation package including base salary and bonus.
• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Medical and dental coverage effective the first of the month following 30 days of service.
• Flexible work environment supporting work-life balance through a hybrid work arrangement.
• Opportunities for professional growth and career development within a global organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level