IBM Sterling OMS Support Engineer 6317786

Accenture•Philadelphia, PA

4d•$70 - $80•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Requirements

Minimum 6 years of work experience in Application Support Stability
On call support required in case of P1/P1 majors reported in operations
Serve as the primary escalation point for IBM Sterling OMS production incidents and issues
Monitor application health, performance, and availability of the Sterling OMS environment
Coordinate and manage P1 P2 critical incidents, driving resolution and communication to stakeholders
High School Diploma / GED

Responsibilities

Serve as the primary escalation point for IBM Sterling OMS production incidents and issues
Monitor application health, performance, and availability of the Sterling OMS environment
Coordinate and manage P1/P2 critical incidents, driving resolution and communication to stakeholders
Own the full incident lifecycle from detection to closure
Drive root cause analysis (RCA) and post-mortem documentation
Identify recurring issues and lead problem management initiatives to eliminate them
Oversee day-to-day operations including batch jobs, order flows, and integration pipelines
Maintain and improve runbooks, SOPs, and troubleshooting guides
Ensure knowledge transfer from project teams to support teams
Drive continuous improvement in support processes and tooling
Review and validate change requests impacting Sterling OMS
Coordinate testing and deployment of patches, hotfixes, and minor releases
Ensure rollback plans are in place for all production changes
Work on assigned tickets and ensure SLA adherence
Participate in daily/weekly stand-ups and status reviews with the support team
Act as the bridge between offshore teams and business/client stakeholders
Interface with business users, project managers, and senior leadership on support issues
Provide clear, timely communication on incident status, root cause, and remediation
Participate in CAB (Change Advisory Board) meetings and approve change requests