Iat II

Milsup•Jacksonville, FL

About The Position

Ensure proper operation, certification/accreditation, and Cyber Security adherence of all computer assets used in the delivery of courseware. This role requires a strong understanding of IT systems, network infrastructure, and security protocols to maintain the integrity and functionality of training delivery systems. The position involves hands-on technical support, system maintenance, and ensuring compliance with cybersecurity standards.

Requirements

Qualified as Information Assurance Technician (IAT) Level 2 (Security+ CE) in accordance with DoD Directive 8570.01.
Information Assurance experience.
Familiarity with DIACAP Certification and Accreditation process.
Windows Operating Systems experience.
Possess personal computer hardware/software maintenance and Help Desk experience.
Good oral and written communications and interpersonal skills.
Microsoft Office proficiency.
Windows Server 2012 experience.
Microsoft SQL Server experience.
Windows 10 experience.
Current security clearance of "Top Secret" or above.

Responsibilities

Perform scheduled and unscheduled preventive maintenance on training delivery system, development system, electronic classroom (ECR), and learning resource center (LRC) hardware.
Operate, monitor usage, maintain, and properly dispose of and replace training delivery system hardware.
Troubleshoot delivery system performance issues.
Procure, install, and integrate delivery system upgrades.
Recommend upgrades to delivery system software applications.
Recommend software upgrades for production of training content changes.
Maintain the learning management system and training management system.
Recommend software and hardware capabilities to increase training device efficiency and effectiveness.
Present training to managers, administrators, staff, instructors, and students on how to use the learning, training, or content management system.
Resolve computer, printer, and networking issues.
Track and report Software end of life dates and report monthly.
Install and integrate software updates/upgrades/replacements for O/S, Server O/S, production software, LMS, Databases, and all other installed or required software into the current or refreshed LRC, ECR, and Network/Server/CPU Hardware as directed.
Assist in ensuring courseware is compatible with and deliverable electronically after all installations of updates/upgrades/replacement software or refreshed LRC, ECR, and Network/Server/CPU Hardware.
Conduct ECR/LRC/Network technical refreshes/upgrades as directed in accordance with local policies.
Perform custodian duties for all IT equipment and training delivery system equipment to achieve effective parts standardization, parts and inventory management, and obsolescence management.
Assist in duplication and distribution of media such as CD-ROM, DVD, etc.
Ensure proper security procedures are followed when working with classified material.
Assist with metric collection and provide inputs to required reports.