IAM Provisioning Analyst

UnitedHealth Group•La Crosse, WI

12h•$29 - $52•Remote

About The Position

Optum Serve is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives. The Optum Serve IAM Provisioning Analyst is responsible for provisioning, modifying, and deprovisioning user access across enterprise systems by fulfilling access requests and related identity platforms while ensuring security, compliance, and service level expectations are met. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

Associate’s degree in Information Technology, Information Systems, Cybersecurity, or a related field
2+ years of experience troubleshooting hardware and software access issues
1+ years of experience with IAM platforms (Entra ID, Active Directory, Sailpoint)
1+ years of experience to provision, modify, and deprovision user and group access across multiple Active Directory domains while adhering to domain-specific policies, security controls, and documented IAM procedures
United States citizenship is required for this position
Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance

Nice To Haves

Bachelor’s degree in Information Technology or equivalent experience
3+ years of experience with IAM Platforms
Ability to work independently and with IT or cross-functional teams
Strong analytical and troubleshooting skills
Strong written and verbal communication skills, with the ability to clearly document work, explain technical information to non-technical stakeholders, and collaborate effectively with team members and business partners
ITIL certification

Responsibilities

Execute standard user access provisioning, modifications, and deprovisioning based on approved requests and documented procedures
Setup and maintain AD/EntraID accounts, mailboxes (on-prem & O365) and distribution lists throughout their lifecycle on multiple domains
Process access requests through approved IAM platforms (e.g., Sailpoint, EntraID, Delinea)
Actively manage tickets and shared mailboxes, prevent access backlog, and assist with access requests submitted through ServiceNow, SECURE, or other enterprise request platforms
Assist in maintaining supporting infrastructure systems within Optum Serve’s environment (RSA, Exchange, Brivo, Azure)
Escalate non-standard, high-risk, or unclear access requests to senior IAM team members or other IT teams
Required to participate in a scheduled on-call rotation to assist with time-sensitive IAM requests and access issues outside of standard business hours, with guidance from senior team members as needed
Maintain centralized documentation including SOPs, work instructions and other documentation as assigned
Maintain accurate documentation and request notes to support audit, compliance, and reporting needs
Support periodic access reviews and recertification campaigns, including remediation activities as assigned
Follow security best practices, including provisioning “Least Privilege”, secure password sharing SOPs and securely identifying end users at the start of any interaction