IAM Product Owner – Customer Identity Access Management

Cummins•Atlanta, GA

12h

About The Position

We are looking for an IAM Product Owner to lead the strategy, roadmap, and delivery of enterprise Customer Identity and Access Management (CIAM) programs. Acts as the product owner responsible for defining vision, prioritizing work, and ensuring delivery of secure, scalable, and seamless customer identity experiences. Partners across business, product, engineering, and security teams to align CIAM capabilities with digital strategy, customer experience goals, and regulatory requirements.

Requirements

Customer Identity and Access Management (CIAM) programs strategy, roadmap, and delivery
Defining vision, prioritizing work, and ensuring delivery of secure, scalable, and seamless customer identity experiences
Partnering across business, product, engineering, and security teams
Aligning CIAM capabilities with digital strategy, customer experience goals, and regulatory requirements
Analyzing and documenting requirements, transforming them into actionable functional and technical specifications
Bridging the gap between business needs and technical feasibility within the CIAM program
Building a strong CIAM program for customers, partners, suppliers, distributors, vendors and employees
Serving as a subject matter expert and key technical contributor to the strategy, design, engineering and management of the program
Designing CIAM processes and identifying opportunities for improvements
Planning, designing and implementing key components like user registration/enrollment, authentication/authorization, user self-service, data security, privacy and consent management, fraud and attack detection, session and token management, reporting
Leading the technical aspects of the CIAM program, providing guidance to team members, and ensuring solutions are aligned with business needs and CIAM best practices
Understanding IT enterprise architecture and collaborating with the architecture team to ensure CIAM/IAM security standards are created and adopted into Enterprise Architecture frameworks
Serving as the primary point of escalation for operational and security issues for CIAM platform and solution
Leading and supporting ongoing CIAM operations, maintenance and specific problem resolution
Anticipating, identifying, tracking and assisting in resolution of technical issues
Conducting industry and market research and maintaining a working knowledge of emerging trends and technologies in the CIAM discipline
Ensuring the CIAM team is aligning with global standards and initiatives
Creating and managing a training program to develop the CIAM team
Developing and increasing the capability and skills of the current team
Identifying, staffing, and managing necessary skills to fill gaps in the team
Managing and directing a consultative team approach for enterprise-wide security initiatives with key stakeholders
Producing & reviewing daily, weekly, monthly reports to measure services against key performance & risk indicators
Creating an environment of trust and confidence amongst the team

Responsibilities

Work with key stakeholders to analyze and document requirements, transforming them into actionable functional and technical specifications. Bridge the gap between business needs and technical feasibility within the CIAM program
Build a strong CIAM program for customers, partners, suppliers, distributors, vendors and employees and serve as a subject matter expert. Key technical contributor to the strategy, design, engineering and management of the program
Design CIAM processes and identify opportunities for improvements. Plan, design and implement key components like user registration/enrollment, authentication/authorization, user self-service, data security, privacy and consent management, fraud and attack detection, session and token management, reporting etc.
Leading the technical aspects of the CIAM program, providing guidance to team members, and ensuring solutions are aligned with business needs and CIAM best practices
Work to understand the IT enterprise architecture and collaborate with the architecture team to ensure the CIAM/IAM security standards are created and adopted into the Enterprise Architecture frameworks
Be the primary point of escalation for operational and security issues for CIAM platform and solution. Lead and support ongoing CIAM operations, maintenance and specific problem resolution. Anticipate, identify, track and assist in resolution of technical issues
Conduct industry and market research and maintain a working knowledge of emerging trends and technologies in the CIAM discipline. Ensure that the CIAM team is aligning with global standards and initiatives
Create and manage a training program to develop the CIAM team. Develop and increase the capability and skills of the current team. Identify, staff, and manage necessary skills to fill gaps in the team
Manage and direct a consultative team approach for enterprise-wide security initiatives with key stakeholders
Produce & review daily, weekly, monthly reports to measure services against key performance & risk indicators
Create an environment of trust and confidence amongst the team