IAM Operations Engineer

Travelers•Hartford, CT

About The Position

The Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking an IAM Operations Engineer to join the IAM Operations support team. This role is responsible for reviewing server and application performance metrics to identify bottlenecks, address issues, and enhance efficiency. The engineer will work across diverse engineering teams and lines of business to quickly troubleshoot, identify, and resolve business-impacting incidents. The position requires an individual who remains organized, focused, and calm under pressure. Participation in 24/7 critical application support is expected, occasionally involving work after hours and weekends for implementing changes or troubleshooting issues. The role demands excellent communication skills (written and oral) for handling potentially difficult customer conversations and the ability to multitask in an environment of changing priorities. This is a technical, self-driven, self-learning, people-oriented position designed for individuals who thrive in quickly changing, challenging situations. Under general supervision, the engineer will demonstrate a general understanding of activities related to Identity and Access Management support. They will plan at an operational level, designing and developing technology solutions by interfacing with appropriate customers, management, and technical resources. The role facilitates and/or participates in the design, development, and implementation of technology solutions supporting one or more business and/or technology areas. This job does not manage others.

Requirements

Bachelor’s degree in Computer Science, similar degree, or its equivalent in work experience.
4 years of experience in Information Technology Security Engineering or Software engineering.
Working experience of Identity & Access Management skills like Okta SSO and SailPoint ISC
Working experience of server administration and usage of remote admin tools
Good knowledge of Unix and Windows Operating systems
SQL
Good knowledge of LDAP server installation, configuration and directory support
Good knowledge of SQL commands
Good knowledge of F5 (Load balancer), DNS, DHCP, & IP configuration
Good knowledge of servers service monitoring
Working experience of Active Directory/AD LDS, Azure
Experience with ServiceNow
Experience with AI
Ability to learn new skills

Nice To Haves

Scripting knowledge like Perl/Shell/Powershell or any other scripting knowledge

Responsibilities

Provide production support to various Web Access Management services supported by IAM, including SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, and SSO certificates renewal.
Provide production support for Identity Management services supported by IAM, including Sailpoint IIQ, SailPoint nightly batch processes checkout, and MFA.
Set up and support Autosys batch jobs.
Coordinate with different teams to close open issues by doing continuous follow-ups.
Provide support for all Identity & Access Management services by setting up changes, resolving incidents, investigating problems, and completing service requests.
Coordinate and communicate LOB impacting changes at cross LOB meetings.
Implement changes during application change windows adhering to ECRM guidelines.

Benefits

Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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