Engineer, IAM

Optimum•Town of Oyster Bay, NY

4d•$83,538 - $137,241

About The Position

As an Identity & Access Management Engineer on the Customer IAM team, you are a hands-on practitioner responsible for the configuration, integration, and ongoing operations of our enterprise Customer IDP platform. You translate IAM strategy into working solutions, building authentication flows, provisioning connectors, and migration integrations that application teams across the company rely on every day. You will work directly with application development teams to guide them through the adoption of modern authentication standards (OIDC, OAuth 2.0, SAML 2.0, FIDO2/WebAuthn), troubleshoot complex integration issues, and build the tooling and documentation that make a seamless customer experience possible. This role sits at the intersection of security engineering, platform operations, and developer experience.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field (or equivalent experience)
3+ years of experience in Identity & Access Management, cybersecurity, or a related technical field with hands-on platform administration
Experience administering CIAM or identity provider platforms in production environments, including authentication policies, integrations, and lifecycle management
Working knowledge of identity standards and protocols such as OAuth 2.0, OpenID Connect (OIDC), SAML, and SCIM
Experience troubleshooting authentication and provisioning issues using logs, browser tools, and diagnostic methods
Ability to write code or automation scripts in at least one modern language (e.g., JavaScript, Python, Java, Go)
Experience working with application development teams in a technical advisory or enablement capacity
Familiarity with cloud platforms (AWS, Azure, or GCP) and identity integrations
Applicants must be authorized to work for ANY employer in the U.S.

Responsibilities

Administer and configure the enterprise customer identity platform, including application integrations (OIDC, SAML), authentication policies, MFA, and network/security settings
Manage identity data and lifecycle processes, including directory schema, attribute mappings, group rules, and automated provisioning/de-provisioning (SCIM, workflows)
Configure and maintain authorization services, including scopes, claims, and access policies aligned to application requirements
Monitor platform health and security using logs and SIEM integrations; investigate issues and execute remediation based on established runbooks
Maintain operational documentation, runbooks, and support materials for internal and customer-facing teams
Execute application migrations from legacy authentication systems to modern CIAM solutions using established playbooks
Configure and validate authentication integrations (OIDC, SAML), ensuring secure and seamless end-to-end authentication experiences
Test authentication and authorization flows across development, staging, and production environments, and coordinate issue resolution with application teams
Support implementation of advanced authentication methods, including MFA and passwordless or phishing-resistant mechanisms
Track migration progress and contribute to reporting for application onboarding and modernization efforts
Serve as a technical advisor to application development teams integrating with the CIAM platform
Provide guidance on authentication design, token usage, and session management aligned with identity standards
Develop and maintain documentation, integration guides, and code samples to enable efficient onboarding
Troubleshoot complex authentication and provisioning issues using system logs, browser diagnostics, and application insights
Participate in architecture reviews and promote secure, standards-based identity patterns
Contribute to knowledge sharing through documentation, demos, and team enablement sessions
Implement and maintain authentication and access controls aligned with enterprise security policies and data sensitivity requirements
Support audit and compliance activities (e.g., SOX, SOC 2, PCI-DSS) including evidence collection and access reporting
Participate in identity-related incident response and contribute to root cause analysis and process improvement
Maintain platform security hygiene, including policy reviews, removal of unused configurations, and credential/token management
Build and enhance automation using scripting or Infrastructure-as-Code tools (e.g., Terraform) to improve consistency and reduce manual effort
Contribute to CI/CD processes for identity configuration changes, including testing, peer review, and deployment
Evaluate new platform capabilities and support proof-of-concept implementations for continuous improvement