IAM Authentication & User Experience Lead

Worldpay•Cincinnati, OH

2d•Hybrid

About The Position

This position is hybrid 3 days per week in the following US offices: Cincinnati, OH. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Technical Product Owner, IAM Authentication & User Experience to join our ever-evolving Cybersecurity, Identity & Access team and help shape the future of global commerce.

Requirements

7+ years in IAM, Security, or Platform Product roles; 3+ years as a Product Owner/Manager delivering authentication or identity experiences at scale.
Deep knowledge of enterprise IAM leading practices: modern authN/Z (OIDC/OAuth2, PKCE, token lifecycles), FIDO2/WebAuthn/passkeys, session management, RBA, device binding, and account recovery patterns.
Understanding of payments/fintech requirements and regulations (PCI DSS v4.0, PSD2/SCA, GDPR/CCPA) and the current authentication threat landscape.
Experience with UX research and experimentation: journey mapping, A/B testing, accessibility (WCAG), and instrumentation for data-driven decisions.
Exceptional stakeholder management with Security, Engineering, Product Lines, Risk/Fraud, Support, Merchant Success, and HR/IT; ability to communicate with executives and technical teams.
Financial acumen to build ROI models and prioritize investments based on conversion, support deflection, onboarding speed, and productivity gains.

Nice To Haves

Experience implementing passkeys/passwordless at scale for consumer, merchant, or workforce populations.
Familiarity with policy-as-code for authorization (e.g., OPA/Cedar) and API gateway/service mesh integrations.
Background in fraud/risk analytics, device intelligence, or bot management platforms.
Certifications: CISSP, CCSP, CISM, product management credentials, or vendor IAM certifications.

Responsibilities

Own the 3-year authentication and UX roadmap that reduces friction and risk while improving conversion and productivity; define outcomes, OKRs, and investment theses tied to revenue enablement and cost savings.
Build ROI models capturing conversion lift at login/checkout, reduced help desk and ATO losses, shorter partner/employee onboarding, and developer productivity via reusable patterns/SDKs.
Map end-to-end identity journeys for key personas and embed them into strategy and backlog.
Define and run an Authentication Experience Council with cross-functional stakeholders (Security, Platform, Product Lines, Support, Merchant Success, HR/IT) to set standards, prioritize improvements, and track adoption.
Lead product backlogs, write epics/user stories, define acceptance criteria, and drive iterative releases with measurable deltas in conversion, latency, onboarding time, and support volumes.
Champion developer experience: provide SDKs, auth templates, migration runbooks, and CI/CD examples to accelerate adoption and reduce integration errors.