Hyperscaler Operations Support - Kansas City

Ericsson • Overland Park, KS

2d • Onsite

About The Position

This opportunity supports a manager responsible for leading a large, fast‑paced Data Center Technician organization by taking on the administrative, coordination, and operational support work required to keep the team running smoothly. In this role, you will handle the day‑to‑day logistics, tracking, scheduling, documentation, and reporting that sit behind workforce and operational execution. The role is designed to reduce administrative load on the Manager, improve consistency and accuracy across team operations, and ensure critical tasks are completed on time. Success in this position comes from strong organization, attention to detail, and the ability to manage multiple workstreams in a mission‑critical environment.

Requirements

• Experience in an administrative, operations support, or team support role
• Strong attention to detail and comfort managing trackers, spreadsheets, and operational systems.
• Demonstrated ability to use Microsoft Office software suite, especially PowerPoint, Excel and PowerBI
• Ability to manage multiple administrative tasks in a fast‑paced environment.
• Self-initiation with strong organizational and follow‑through skills.
• Strong English written and verbal communication.
• Professional discretion when handling operational and employee‑related information.

Responsibilities

• Coordinate talent management activities, such as hiring and onboarding.
• Track technician availability, shift assignments, coverage gaps, and planned changes.
• Ensure onboarding tasks (badging, background checks, system access requests, training sessions, site access) are initiated and completed.
• Manage tools lists and purchase/issue tools as required
• Develop and issue regular reports on staffing levels, open roles, onboarding progress, training / certification completion, and attrition using standard templates.
• Support preparation of materials for operational and leadership reviews.
• Schedule and organize team meetings, interviews, training sessions, and operational reviews.
• Act as a central point for administrative questions related to onboarding, schedules, processes, and documentation.
• Document repeatable operational processes and improve consistency and efficiency.

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• 401(k) Plan with automatic 3% company contribution
• 401(k) matching: $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
• Company credits towards basic life insurance and basic accidental death and dismemberment coverage
• Company credits towards short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed