Hyper Wellness Sales & Service Representative

RHWM045 • Lynnfield, MA

3d • Onsite

About The Position

Hyper Wellness Representatives are the face and spirit of the studio along with playing a key role in creating a high-quality client experience from start to finish. This role is more than front desk support. Team members help manage the client journey, support daily revenue activity, assist with service flow, and keep the studio clean, stocked, and client-ready throughout the day. The ideal candidate is friendly, reliable, organized, and willing to jump in wherever needed to support clients, teammates, and the overall flow of the studio.

Requirements

• Passion for health, wellness, and helping people feel their best
• Previous customer service, hospitality, fitness, spa, or wellness experience preferred
• Comfortable communicating with clients in person and over the phone
• Strong teamwork, organization, and multitasking skills
• Willingness to support all areas of the studio, including client service, sales, room flow, cleaning, laundry, and stocking

Nice To Haves

• Weekend availability preferred
• Background or interest in fitness, wellness, exercise science, or a related field is a plus

Responsibilities

• Welcome clients and support them throughout their studio experience
• Manage check-in, check-out, scheduling, calls, voicemails, and client messages
• Help new clients complete paperwork, set up profiles, tour the studio, and understand services
• Explain service options, benefits, precautions, memberships, packages, promotions, and after-care
• Support sales goals through rebooking, follow-up, outreach, and client-centered conversations
• Help services run smoothly by guiding clients, monitoring timing, and communicating next steps
• Assist with room turnover, laundry, stocking, cleaning, and opening/closing procedures
• Maintain a clean, safe, organized, and welcoming studio environment
• Represent the studio with professionalism, positive energy, and reliable teamwork
• Support a strong team culture through communication, ownership, and helping where needed

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Competitive pay plus commission and bonus opportunities
• Flexible schedules with opportunity to grow within a fast-paced health and wellness brand
• Fun, wellness-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed