Hyper Converged Infrastructure Engineer

ADT•Knoxville, TN

7d•Hybrid

About The Position

The HCI Platform Analyst supports and operates enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. The role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting of integrated compute, storage, and networking stacks. The position requires a hands-on operator with foundational HCI knowledge who can execute standard procedures and help maintain stable, secure, and performant environments under established engineering standards. The role also supports virtualization platforms, including VMware ESXi and vCenter, and infrastructure services such as DNS, VLANs, VIPs, and load balancing integrations. The engineer follows operational runbooks for incident response, changes, and maintenance; maintains documentation and inventory; coordinates with vendors and data center teams; and participates in a rotating 24x7 on-call model. The position is hybrid, with four days onsite and one day working from home, and involves light travel of approximately 10%.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
2–5+ years of experience in infrastructure operations, system administration, or data center support roles.
Hands-on experience with virtualization platforms; VMware is preferred.
Exposure to enterprise infrastructure environments involving compute, storage, or networking.
Foundational knowledge of HCI concepts, including integrated compute, storage, and networking.
Working knowledge of VMware virtualization platforms, including ESXi and vCenter.
Basic understanding of server hardware, compute nodes, and storage integration in HCI environments.
Familiarity with Layer 2 networking concepts, including VLANs and basic switching.
Exposure to infrastructure services such as DNS, VIPs, and load balancing.
Understanding of infrastructure lifecycle management, including patching, upgrades, and firmware updates.
Basic understanding of infrastructure monitoring and observability tools.
Strong troubleshooting and problem-solving skills in a production support environment.
Ability to follow standard operating procedures and execute tasks with discipline.
Strong attention to detail and ownership of operational tasks.
Ability to collaborate across infrastructure, network, and application teams.
Willingness to learn and develop deeper infrastructure engineering responsibilities.
Willingness to participate in a rotating 24x7 on-call support model.

Nice To Haves

Exposure to hyperconverged infrastructure platforms such as Nutanix, VMware vSAN, or similar.
Experience with server provisioning, OS installation, and lifecycle management.
Familiarity with VLANs, DNS, and basic networking concepts.
Exposure to monitoring, observability, or infrastructure tools.
Basic automation or scripting experience, such as PowerShell or Python.
Familiarity with ITIL processes, including incident, change, and problem management.
Dell VxRail or HPE dHCI experience.
HPE, Dell/EMC, cloud, or HCI certifications.

Responsibilities

Support day-to-day operations of HCI stacks, including compute nodes, storage nodes, and integrated networking components.
Assist with building, deploying, and expanding HCI clusters under guidance from senior engineers.
Install, configure, and support hypervisor platforms across HCI environments, with VMware ESXi and vCenter preferred.
Perform routine system administration, including patching, upgrades, monitoring, and lifecycle maintenance.
Execute code currency and patching activities to maintain compliance with vendor and security standards.
Support provisioning and management of virtual machines, storage resources, and cluster configurations.
Assist with Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.
Support and troubleshoot compute, storage, and network infrastructure components.
Monitor CPU, memory, storage, and latency performance, and escalate issues when thresholds are exceeded.
Assist with operating system installations, system builds, and server provisioning.
Track and validate licenses for infrastructure platforms and software.
Execute standard migrations, including VM migrations, storage moves, and cluster workload balancing, following runbooks.
Coordinate vendor support cases and troubleshooting for hardware and software issues.
Support observability and monitoring platforms, helping ensure accurate alerting and visibility into system health.
Perform remote-hands activities, including coordinating hardware tasks and troubleshooting with data center teams.
Support infrastructure services such as DNS, VLANs, VIPs, and load-balancing integrations required by application workloads.
Follow operational runbooks for incident response, change implementation, and maintenance activities.
Troubleshoot Layer 2 infrastructure issues and escalate complex problems with clear diagnostics.
Maintain system documentation, runbooks, and inventory records.
Participate in a rotating 24x7 on-call schedule and provide after-hours incident support.
Perform other duties as assigned.