Hydraulic Shop Service Lead

Empire Southwest•Elko, NV

7d•$41 - $56•Onsite

About The Position

Empire Southwest is seeking an experienced Hydraulic Shop Service Lead to direct service activities and personnel in an in-shop environment. The role accepts responsibility for assigned service areas, exercises leadership over assigned shifts, coordinates work with other shifts and departments, and helps meet production schedules. The lead also supports client communications, resolves workflow and procedural problems, and provides failure analysis and technical information as needed. The position directly supervises employees, assigns and prioritizes technician work, schedules work with other areas, manages job costs and budgets, and conducts employee performance appraisals. The lead maintains records, work orders, tools, and equipment; investigates potential rework and warranty issues; determines repair methods; and may perform Service Technician duties to help meet deadlines. The role also trains and develops employees, obtains technical help for difficult conditions, and promotes safe work practices and company values. This is a first/day-shift, in-shop position with a Monday–Friday schedule. The listed pay range is $41.46–$56.01 per hour; the specific rate and position grade depend on applicable differentials and the candidate’s experience and skill. Empire Southwest describes itself as a third-generation, family-owned organization with more than 30 locations in Arizona, Nevada, and parts of Eastern California. The position is designated safety-sensitive.

Requirements

At least six months of related experience in a similar role and environment.
High school diploma or GED.
Strong technical background and extensive technical knowledge of CAT machine components and systems for troubleshooting and training others.
Ability to speak, read, write, and comprehend English.
Valid/current driver’s license.
Excellent client service skills.
Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to technicians.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge of and ability to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Ability to successfully complete the skills assessment (eTRAIN/ TRAIN test evaluation).
Maintain required personal tools.
Keep safety a priority and meet company attendance standards.

Nice To Haves

At least five years of heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.

Responsibilities

Accept responsibility for assigned service areas and exercise leadership control of assigned shifts.
Directly supervise employees and prioritize workflow by assigning jobs to technicians.
Coordinate and schedule required work with other areas, shifts, and departments.
Communicate with clients as needed and assist with client calls.
Meet production schedules and resolve workflow and procedural problems.
Operate within budgets and meet standards for flat rates, bids, and estimates.
Control repair job costs and keep costs within budget.
Conduct annual appraisals for assigned employees and maintain employee performance accountability.
Maintain records and data, and monitor and review work orders in the work area.
Select, supervise, train, motivate, and develop subordinates; ensure they are trained and performing according to their job descriptions.
Investigate possible rework and warranty situations and determine proper repair methods.
Function as a Service Technician when needed to help meet deadlines.
Maintain equipment and tools and keep the work area clean and safe.
Obtain technical assistance in difficult or unusual conditions and provide failure analysis and technical information support as needed.
Work safely, follow safety policies, and comply with company policies, procedures, and standards.
Perform other duties as assigned and work within and promote corporate values.