Hybrid Customer Service Representative - Operations Team Member

Gateway Services Inc•Memphis, TN

1d•$19 - $23•Hybrid

About The Position

This is a hybrid position where responsibilities may include customer service routes and Care Center operations, or a combination of both. The role involves serving veterinary clinics on the road and supporting cremation operations within the Care Center. It is ideal for someone who enjoys variety, works independently and collaboratively, and takes pride in accurate, meaningful work. Gateway Services is North America’s leading pet aftercare provider, supporting pet parents with dignity, compassion, and care. Training will be provided for those new to pet aftercare.

Requirements

High school diploma or GED required
Valid driver’s license with a clean driving record
Comfortable using mobile technology and CRM systems
Compassionate, professional, and dependable
Builds trust easily with customers and teammates
Enjoys both independent work and team environments
Thrives in physically active work
Pays close attention to detail
Can balance customer service with operational responsibilities
Comfortable working around deceased pets
Adapts quickly as business needs change
Takes ownership of their work from beginning to end

Nice To Haves

Prior customer service, account management, or route-based experience preferred
Ability to work early mornings, weekends, or holidays as needed

Responsibilities

Review daily routes and prepare equipment before departure.
Safely transport pets between veterinary clinics and the Care Center.
Build professional relationships with veterinary partners.
Retrieve pets respectfully while maintaining professionalism in clinic environments.
Scan pets and verify identification throughout transport.
Maintain chain of custody and complete accurate documentation.
Return pets safely to the Care Center for processing.
Maintain company vehicles, equipment, and route materials.
Communicate service opportunities and clinic feedback to leadership.
Operate cremation equipment according to company procedures.
Create memorial products including paw prints and plaques.
Process and package cremated remains accurately.
Perform quality checks throughout every stage of production.
Prepare workstations and equipment.
Clean and sanitize equipment and work areas.
Support teammates to meet production schedules.
Follow all safety procedures and immediately report concerns.