HYBRID Customer Service Representative

TEKsystems • Pensacola, FL

2d • $20 - $20 • Hybrid

About The Position

In this role, you'll be the friendly voice customers count on when they need support. You'll answer questions, provide account assistance, process transactions, and help customers find products and services that best fit their needs. Success in this role comes from strong communication skills, active listening, adaptability, and the ability to navigate multiple systems while delivering an exceptional customer experience. If you enjoy a fast-paced environment where no two conversations are exactly alike, this could be a great fit! We're looking for candidates who enjoy helping others and creating positive experiences, can confidently manage back-to-back customer interactions, stay organized and detail-oriented in a structured environment, and adapt quickly to new systems, processes, and information. Bring experience from customer service, call centers, administration, reception, retail, banking, mortgage, or similar customer-facing roles.

Requirements

• Customer service superstar
• Call center experience
• Policy and procedure knowledge
• Comfortable handling high-volume calls
• Thrives in a structured, fast-paced environment
• Strong communication skills
• Active listening
• Adaptability
• Ability to navigate multiple systems
• Candidates must live within 60 miles of 295 Bendix Rd, Suite 250, Virginia Beach, VA 23452.

Nice To Haves

• Administrative or receptionist experience
• Banking, mortgage, or financial services background
• Retail experience in a busy customer-focused setting
• Experience working in a professional office environment

Responsibilities

• Answer questions
• Provide account assistance
• Process transactions
• Help customers find products and services that best fit their needs
• Handle customer calls throughout most of your shift
• Manage back-to-back customer interactions

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed