Hybrid Billing Representative – Sleep – Fully Remote Opportunity

Aeroflow Career•Asheville, NC

7d•Remote

About The Position

Aeroflow Health is a growing leader in the home medical equipment industry, recognized on Inc. 5000's list of fastest-growing companies. The Sleep Billing Team is crucial for financial sustainability, focusing on collecting outstanding balances from insurance providers and patients for CPAP, non-invasive ventilation equipment, and related supplies. The team is structured into three sub-teams: Customer Service Representatives, Insurance Specialists, and the Prior Authorization Team, ensuring a seamless and patient-focused billing experience.

Requirements

General understanding of health insurance models and guidelines
Proficiency with Microsoft Office Suite, Google Workspace, and medical billing systems
Strong written and verbal communication skills
Ability to multitask, prioritize, and adapt in a dynamic environment
Analytical thinking and problem-solving mindset
Self-motivated with a positive attitude and willingness to learn
High level of professionalism and discretion

Nice To Haves

1–2 years of experience in medical billing, insurance claims, or revenue cycle management
1-2 years of Customer Service Experience, which may be combined with the above
Prior exposure to Medicare, Medicaid, or commercial payer guidelines
Experience with CPAP billing, DME billing, or sleep therapy

Responsibilities

Analyzes denied insurance claims by identifying root causes & implementing resolution strategies
Respond to patient billing inquiries with professionalism via phone and email
Respond to internal billing inquiries with professionalism via phone and email
Clearly explain explanation of benefits (EOBs) and coverage details to patients
Utilize multiple systems to manage tasks and enhance workflow efficiency
Collaborates with internal team members as well as external
Maintain strict patient confidentiality in compliance with HIPAA regulations
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies
Compliance is a condition of employment and is considered an element of job performance
Perform other related duties as assigned

Benefits

Competitive Pay
Health Plans with FSA or HSA options
Dental, and Vision Insurance
Optional Life Insurance
401K with Company Match
12 weeks of parental leave for birthing parent
4 weeks leave for non-birthing parent(s)
Additional Parental benefits to include fertility stipends, free diapers, breast pump
Paid Holidays
PTO Accrual from day one
Employee Assistance Programs