Hy-Chi Department Manager

Hy-Vee•Lakeville, MN

About The Position

The Hy-Chi Department Manager leads the department’s operations and employees to deliver fresh, high-quality products at competitive prices and create a welcoming, customer-focused environment. The role is responsible for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. It also includes developing employees, analyzing sales and trends, managing inventory and financial procedures, and supporting the department’s overall success. The manager works in the Hy-Chi department in a fast-moving retail environment. The role involves frequent exposure to temperature extremes and dampness, and possible hazards from moving equipment, electrical equipment, and cleaning chemicals and solvents. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to handle confidential information, including employee compensation, sales and profit sheets, inventory reports, and warehouse pricing, with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to continuously stand and walk on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over one year of related work experience is preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Create a welcoming atmosphere by modeling customer service and encouraging employees to provide the same.
Greet customers, assist with their needs, and promptly and professionally resolve concerns.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices, and oversee financial procedures.
Conduct inventory and maintain proper temperatures and storage procedures to preserve freshness and control shrink.
Understand and troubleshoot department equipment and ensure necessary maintenance is performed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and salary changes.
Attend meetings, seminars, and continuing education as assigned.
Answer phone calls promptly and help customers, including taking product orders.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties and other tasks or special projects as needed.