About The Position
Tria Federal is seeking a Content Strategist to lead content architecture and strategy for an AI-powered resource assistant supporting a large-scale federal healthcare quality reporting program. As a member of Tria’s Human Experience (HX) Practice, the role works with the program’s content management team, product managers, researchers, and designers to structure, scale, and improve content used by people and AI systems. This is a content strategy role focused on information architecture, content models, and the pipelines that move content from creation to publication. The strategist translates dense policy and complex medical terminology into structured, searchable content and may also provide UX design, research, and facilitation support as program needs evolve. U.S. citizenship is required because of federal security clearance requirements.
Requirements
- At least 3 years of experience in content strategy, content architecture, or combined product and content strategy for complex digital products.
- Demonstrated experience with information architecture, taxonomies, and content modeling.
- Experience working in a content management system and with structured content and publishing workflows.
- Experience translating research and editorial needs into content types and data structures.
- Experience with basic quantitative data analysis and defining content or product metrics.
- Strong facilitation, communication, and stakeholder engagement skills, with experience in Agile teams.
- Ability to obtain and maintain a Public Trust clearance.
- U.S. citizenship required.
Nice To Haves
- Hands-on Drupal experience.
- Interest in LLMs or experience building evaluation frameworks for LLM-based chatbots.
- Familiarity with federal healthcare policy and quality reporting, including CMS policy changes and the move toward FHIR-based reporting.
- Experience in federal or other highly regulated environments, including content with complex medical terminology.
- Experience with tools such as Figma, Miro, Jira, and Confluence.
Responsibilities
- Define information architecture, taxonomies, and content models for complex healthcare and policy content.
- Build flexible content pipelines and publishing workflows in Drupal or a comparable CMS that scale content creation and support internal editorial processes.
- Map internal editorial workflows and external customer research into content types and data structures.
- Modernize manual workflows and static content into structured, searchable content, including content designed for use by LLM-based tools.
- Define and track repeatable content and product effectiveness metrics, using basic quantitative analysis to guide decisions.
- Contribute to product strategy and roadmap decisions for the AI-powered resource assistant, including decisions about what to build and why.
- Partner with content management, product, research, and design teams, and contribute to HX playbooks, templates, and standards.
- Contribute to user flows, wireframes, and prototypes when design capacity is needed.
- Support user research planning, usability testing, and synthesis.
- Plan and facilitate client and internal product working sessions, including workshops and prioritization exercises.
- Apply accessibility best practices, including Section 508 and WCAG 2.1+.
Benefits
- Top-tier benefits package supporting physical, mental, and financial health and wellness.
- Opportunities to learn new skills, take on new challenges, and advance a career.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
