HVACR Instructor

Medford Wellington Service Co Inc.•Rocky Hill, CT

10h•Hybrid

About The Position

The instructor will be responsible for delivering high-quality instruction to students in the areas of heating, ventilation, air conditioning, and refrigeration. The ideal candidate has real-world HVACR experience and a passion for teaching and mentoring the next generation of skilled technicians. This role will involve developing lesson plans, course materials, and hands-on lab experiences, providing academic support, and evaluating student performance. The position also includes responsibilities related to technical development in niche markets such as VRF, Chillers, Hydronic loop systems, and boiler service, acting as a first line of defense for tech support, and performing field employee mentorship and development. Additionally, the role involves onsite training at customer locations, identifying external and internal training opportunities, and assisting with location on-boarding and preventative maintenance procedures. The instructor will also tackle complex technical problems, conduct callback checkouts, and perform QAIs on maintenance or service work.

Requirements

10+ years HVACR field service experience
Excellent customer service, people and communication skills
Strong computer and technical skills
Ability to multitask and think strategically
MA Refrigeration License or equivalent
EPA Certification
Valid Driver’s License
Ability to sit, answer phones, type, and work on computer screen for extended periods of time
Standing, sitting, bending, stooping, reaching, lifting and walking for extended periods of time
Lifting (approx 50 lbs.), climbing ladders and stairs; bending or stooping; extended periods of walking; regular exposure to weather conditions; operating motor vehicles; and ability to operate power and/or hand tools.
Willingness to continue to develop skills in the HVACR trade
Strong teamwork skills
Capable of working independently

Nice To Haves

Real-world HVACR experience
Passion for teaching and mentoring the next generation of skilled technicians
Drive a van.

Responsibilities

Deliver high-quality instruction to students in HVACR.
Develop lesson plans, course materials, and hands-on lab experiences.
Provide academic support to students.
Evaluate students' performance.
Develop knowledge and skills in niche markets such as VRF, Chillers, Hydronic loop systems, boiler service.
Attend factory training to become a technical expert in specific niches.
Develop best practices for the regular service group for specific niches.
Act as the first line of defense for tech support for all field employees.
Provide field employee mentorship and development.
Perform onsite training at customers’ locations.
Identify external training opportunities (factory, supply house).
Identify internal training focus topics and help develop/execute internal training classes.
Assist with location on-boarding, ensuring proper data collection and setup.
Develop Preventative Maintenance procedures for locations.
Tackle complex technical problems.
Handle multiple time callbacks and provide callback checkouts and next-steps procedural oversight.
Conduct QAIs on maintenance or service work.
Pursue additional licenses as may be required by the company.
Work in support of the Company Mission and Vision Statements.