HVAC Technical Trainer

Horizon Services•Mt Laurel Township, NJ

About The Position

We are seeking a dynamic HVAC Technical Trainer to join our team! Horizon Services has been the trusted name in plumbing, heating, and air conditioning for over 30 years, offering unmatched customer service and technical expertise. Our people-first culture ensures we deliver on the Horizon guarantee. We believe happy employees equal happy customers. We offer competitive compensation, consistent work, professional and personal growth, wellness, and a fun, friendly work environment. The HVAC Technical Trainer will design and conduct training and development programs to improve individual and organizational performance. The trainer determines training objectives, assesses technical needs through surveys, interviews, or consultations, and provides technical support to field, office personnel, and frontline managers.

Requirements

Minimum 5 years HVAC training and development experience
High school GED or equivalent
Clean and neat appearance
Strong customer service and communication skills
Hard-working and motivated

Nice To Haves

EPA 608 and Lead Renovator Certification preferred

Responsibilities

Writes training programs, including outlines, text, handouts, and tests.
Offers specific technical training programs to help workers maintain or improve job skills.
Lectures class on safety, installation, programming, maintenance, machinery, and equipment, following outline, handouts, and texts.
Presents information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Administers written and practical exams and writes performance reports to evaluate trainees' performance.
Obtains, organizes, or develops training procedure manuals, guides, or course materials, such as handouts or visual materials.
Conducts course feedback evaluation to determine measurements of training success or areas of improvement.
Maintains quality training by establishing and enforcing organization standards of practice and protocol.
Monitors, evaluates, or records training activities or program effectiveness and files documentation.
Develops alternative training methods if expected improvements are not seen.
Evaluates training materials used for instruction, such as outlines, texts, or handouts.
Evaluates modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.
Keeps current with developments in area of expertise by reading current publications, books, articles, etc.
Attends meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Monitors training costs and prepares budget reports to justify expenditures.
Designs, schedules, and administers meetings, classes, and demonstrations to conduct training.
Devises programs to develop maximum potential among employees in lower-level technician positions.
Develops or implements training programs related to efficiency, recycling, or other issues with environmental impacts.
Provides support on nights and weekends to technicians running into technical difficulties and coaches through diagnostics or discusses issues.
Conducts ride-a-longs for training.
Provides assistance and site visits if needed for customer concerns on technical inquiries after multiple warranty or callbacks.
Monitors and records tool Co-Op program.
Maintains policies in accordance with our Program.