HVAC Technical Support Specialist
Auer Steel & Heating Supply•Madison, WI
•Hybrid
About The Position
Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies, operating since 1940 and known for customer service and quality products. They are currently hiring a Technical Support Specialist to work out of their Neenah, WI or Madison, WI locations. This role provides post-sale customer support for heating and cooling equipment.
Requirements
- A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
- Exceptional communication and presentation skills
- Basic Computer Skills, Microsoft Windows
- A desire to learn everything there is to know about assigned products.
- Resourcefulness and vision
- 3+ years of experience in the installation and service of HVAC/R equipment
- Strong written communication and customer service skills
Responsibilities
- Provide basic troubleshooting and installation assistance of HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
- Provide technical documentation to contractors, engineers and other personnel.
- Document call information in the event additional follow-up is required.
- Conduct training classes on basic installation and troubleshooting techniques.
- Other duties as assigned.
Benefits
- Competitive Pay Based on Experience
- Comprehensive Benefits Package for Full-time Employees
- Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
- Paid Time Off - Sick, Vacation, Personal, Jury Duty, Holidays, Volunteer
- Wellness Challenges, Incentives, and Coaching
- Retirement Plan Options w/ a Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
