HVAC Technical Specialist

Hajoca•Denver, CO

11d•Remote

About The Position

Do you have an expert level of HVAC technical knowledge? Do you enjoy collaborating with others and solving problems? Are you service-oriented and a self-starter? If so, we'd like you to join our dedicated team as an HVAC Technical Specialist. About the Role: You will: Oversee all aspects of HVAC technical training and support within the region. Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite. This would include providing the documentation required by the HVAC manufacturers to diagnose warranty related claims. Travel throughout large geographic territory to customer locations to advise on complex HVAC technical issues. Work independently to provide consultation and guidance to customers regarding their HVAC system performance. Deliver comprehensive product support training, updates, and inventory assistance to Hajoca Profit Centers. Support sales efforts through technical training, coaching, evaluation, inventory recommendations and product support. Effectively manage customer contacts and relationships to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction. Develop close support alignment with each Profit Center Manager and HVAC sales staff member to ensure open communication and assistance. Maintain a current working knowledge of all HVAC technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events. Safeguard and maintain all Company assets – business planning and strategy, customer information and confidential manufacturer information. Conduct all business in accordance with Company policy and procedures. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

5+ years of technical experience in HVAC systems
Possess a proper and valid driver’s license
Applicable HVAC certifications
Be able to diagnose and analyze HVAC equipment, installation and application according to the manufacturer's installation documentation.
Have experience training others on HVAC systems.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze performance data.
Demonstrate outstanding verbal and written communication, and generous listening skills.
Be organized, a self-starter, and detail oriented.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
Be able to learn and operate the computer related systems used to create and submit quotation packages and create orders.
Read, write, speak, and understand English.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Responsibilities

Oversee all aspects of HVAC technical training and support within the region.
Use advanced HVAC technical knowledge to investigate, analyze, and diagnose field technical issues and work with HVAC manufacturers to resolve all technical issues both over the phone and onsite. This would include providing the documentation required by the HVAC manufacturers to diagnose warranty related claims.
Travel throughout large geographic territory to customer locations to advise on complex HVAC technical issues.
Work independently to provide consultation and guidance to customers regarding their HVAC system performance.
Deliver comprehensive product support training, updates, and inventory assistance to Hajoca Profit Centers.
Support sales efforts through technical training, coaching, evaluation, inventory recommendations and product support.
Effectively manage customer contacts and relationships to provide excellent customer service, build support and sales, and constantly increase overall customer satisfaction.
Develop close support alignment with each Profit Center Manager and HVAC sales staff member to ensure open communication and assistance.
Maintain a current working knowledge of all HVAC technical issues by reviewing all technical bulletins and attending industry-related technical training functions and professional events.
Safeguard and maintain all Company assets – business planning and strategy, customer information and confidential manufacturer information.
Conduct all business in accordance with Company policy and procedures.
Successfully complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by immediate supervisor and other management as required.