HVAC Service Technician

Mario Purchaser LLC•Sanford, FL

10d•$50,000 - $120,000•Onsite

About The Position

Join our busy HVAC Team! Our Performance Pay Plan is extremely competitive in the industry! Our Managers can tell you more! Top Performers have great earnings potential with our Pay Plan! Top Performers can earn between $50,000 - $100,000 + based on their Performance! Experience with Residential Customers? Ever used SERVICE TITAN? We REALLY want to talk to YOU! About American Plumbing Heating and Air Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction. Using the Golden Rule as our compass; every action we take will be focused on our customers satisfaction. Our goal is to provide each customer with the highest level of Workmanship, Integrity and Trustworthy Solutions for their home. We cannot succeed in our mission without our customers and their trust in us.

Requirements

Valid driver’s license with a clean driving record
High school diploma or equivalent required
At least one year of experience in residential HVAC service or installation, preferred
Must have knowledge of the phases of residential HVAC.
Learn & be compliant with all standards & practices for data recording & reporting on invoices
Must comply with all safety regulations and processes
Excellent customer service skills

Nice To Haves

EPA preferred
Minimum 2 years of residential or light commercial HVAC experience preferred
Strong diagnostic skills and mechanical aptitude
Excellent communication and customer service skills
Ability to work independently and as part of a team
Technical school a plus
Experience in the trades: HVAC, plumbing, electrical
Experience with Service Titan

Responsibilities

Diagnose, repair, and maintain residential and light commercial HVAC systems while delivering an exceptional customer experience
Educate homeowners on the condition of their heating and cooling systems, clearly explaining findings, repair options, and recommended solutions
Build trust with customers by providing honest recommendations that help improve comfort, efficiency, reliability, and system longevity
Perform system inspections, troubleshooting, and preventive maintenance to identify current and potential issues before they become costly repairs
Install and service HVAC equipment, including furnaces, air conditioners, heat pumps, thermostats, controls, and related components
Communicate professionally with customers throughout the service call, answering questions and ensuring they understand the work being performed
Accurately document inspections, repairs, materials used, and recommendations in company systems and invoices
Partner closely with dispatch and support teams to provide a seamless customer experience and efficient scheduling
Maintain a clean, organized, and fully stocked company vehicle and work area
Follow all safety procedures, company standards, and industry best practices
Stay current on HVAC technology, products, and service techniques through ongoing training and development
Deliver a five-star customer experience by helping homeowners make informed decisions about their home's comfort systems
Perform other duties as assigned
Maintain communication with dispatch, your manager, parts and installation teams
Keep your company truck clean, inside and out
Keep your truck inventory up to date
Properly complete paperwork
Join the on-call rotation
Maintain a clean and professional appearance
Have and maintain a clean driving record
Participate in training allowing you to grow and develop as a professional
Have or be willing to get the proper certifications (We can help you with this)
Ensure safety best practices are followed in the field.
Other duties as assigned.
Troubleshooting & diagnosing and explaining all problems and options to clients
Apply knowledge to perform thorough and accurate HVAC inspections and communicate findings with clients
Must comply with all safety regulations and processes
Ability to deal effectively with customers and solve technical problems by using experience and personal influence to provide resolution