HVAC Service Technician

Crete United•Matthews, NC

39d

About The Position

The HVAC Service Technician will be responsible for responding to service calls in a professional manner, communicating effectively with customers, and troubleshooting system issues. This role involves ensuring customer satisfaction, completing necessary paperwork, and staying current with technical knowledge.

Requirements

Able to respond to the workload of service calls in a professional manner.
Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps.
Able to follow and utilize troubleshooting guides to identify problems in a short period of time.
Uses proper tools and instruments while troubleshooting.
Promptly and accurately completes all required paperwork.
Keeps technical knowledge current regarding equipment and concepts.
Searches out and reads applicable manuals.

Nice To Haves

Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems.
Communicates tactfully to offer suggestions if system problems are caused by the customer.
Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance.
Keeps supervisor and manager informed of new developments, changes, or customer complaints.
Completes service reports daily; obtains customer signature on all service reports.
Signs up for memberships and technical organizations to improve knowledge and skills.

Responsibilities

Respond to the workload of service calls in a professional manner.
Communicate effectively with customers, explaining problems and remedies.
Follow and utilize troubleshooting guides to identify problems quickly.
Consistently check system operations and safety and limit controls before leaving job locations.
Ensure customers’ questions/concerns have been addressed before leaving the work site.
Use proper tools and instruments while troubleshooting.
Incorporate solution techniques to assist other service representatives and help resolve issues and customer problems.
Schedule arrival and departure with customers.
Communicate tactfully to offer suggestions if system problems are caused by the customer.
Determine priorities based on a call schedule, respond to interruptions, carry proper tools and materials, and schedule vehicle maintenance.
Promptly and accurately complete all required paperwork.
Keep supervisor and manager informed of new developments, changes, or customer complaints.
Complete service reports daily and obtain customer signature on all service reports.
Sign up for memberships and technical organizations to improve knowledge and skills.
Keep technical knowledge current regarding equipment and concepts.
Search out and read applicable manuals.
Perform other duties as assigned.