HVAC Service Technician lll

Service Experts•Indianapolis, IN

3d•Onsite

About The Position

Under minimal supervision, the HVAC Service Technician performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager and is based at 8227 Northwest Blvd Ste 300, Indianapolis, IN 46278. The position requires at least four years of HVAC experience, technical training certification, and a high school diploma or GED. The technician must hold applicable licenses and certifications, including EPA and safety certifications. The work involves servicing HVAC and related systems, operating tools and equipment, completing service documentation, handling customer payments, coordinating with dispatch, and maintaining company vehicles, tools, and stock. The role also involves on-call shifts and flexible hours as needed, and requires physical work in varied environments and confined or elevated spaces.

Requirements

High school diploma or GED, additional training, and at least four years of HVAC experience with technical training certification.
Valid licensing or certification required by applicable federal, state, provincial, or local laws for the work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, ventilation equipment, and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device; complete paperwork accurately and promptly, and collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and provide sales leads to the Sales and Service Coordinator when replacement products may be needed.
Use, maintain, and account for company property, vehicles, and tools.
Represent the company professionally, honestly, and ethically.
Follow standard procedures, maintain vehicle stock, return defective warranty parts to the branch, and replenish vehicle stock as needed.
Perform other similar duties as assigned and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on position.
Generous paid time off, including 24 paid days off during the first year and 29 paid days off after the second year.
Career-growth and advancement opportunities.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy.