HVAC Service Technician lll

Service Experts Heating & Air Conditioning•Indianapolis, IN

2d•Onsite

About The Position

Under minimal supervision, performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while promoting company products and services. Works under the direction of the Field Supervisor or General Manager. The position is based at 8227 Northwest Blvd Ste 300, Indianapolis, IN 46278. The technician diagnoses and services heating, air conditioning, ventilation, and refrigeration equipment; inspects equipment for potential problems; performs routine maintenance and cleaning; and completes related service documentation, payment collection, parts handling, and vehicle inventory tasks. The role requires professional customer service, accurate communication with dispatch, care of company property and tools, and reliable attendance. Flexible hours and on-call shifts may be needed. Service Experts describes training, support, and opportunities for professional growth, including an internal Training Academy and advancement opportunities. The company also provides company equipment and a tool replacement program.

Requirements

High school diploma or GED, with additional training and technical training certification.
At least 4 years of HVAC experience.
Required technical training certification.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under minimal supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information on a handheld device and complete forms and paperwork accurately and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Provide excellent customer service and maintain high levels of customer satisfaction.
Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools.
Follow standard procedures; keep the company vehicle properly stocked; return defective warranty parts to the branch; and order or replenish vehicle stock as needed.
Represent the company professionally, honestly, and ethically in business matters and activities.
Perform similar or other duties as needed or assigned, and maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on position.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy and professional growth opportunities.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with optional coverage for family.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.