HVAC Service Technician

Action Plumbing, Heating, AC, and Electric • Lincoln, NE

65d • Onsite

About The Position

Action is seeking an HVAC Service Technician to join our service department. This role is responsible for diagnosing, repairing, maintaining, and servicing residential and light commercial HVAC systems while providing a professional customer experience. The HVAC Service Technician represents Action in customers homes and businesses every day. We are looking for someone who can troubleshoot accurately, communicate clearly, provide repair options, complete quality work, and take pride in doing the job right. This role offers steady local work, available spifs and performance bonus opportunities, seasonal overtime as needed, and the chance to grow with a company that values skill, professionalism, customer service, and accountability.

Requirements

• HVAC service experience.
• Ability to diagnose and repair residential HVAC systems.
• Basic understanding of electrical troubleshooting, refrigeration, airflow, gas heating, controls, and system operation.
• Ability to communicate professionally with customers and coworkers.
• Ability to complete accurate paperwork, job notes, photos, and billing information.
• Ability to work independently and manage daily service calls.
• Strong problem-solving skills and attention to detail.
• Valid driver license with acceptable driving record.
• Ability to pass applicable background check and pre-employment requirements.

Nice To Haves

• EPA certification.
• Journeyman HVAC license, NATE certification, or other HVAC-related certifications preferred.
• Experience with residential and light commercial HVAC service.
• Experience with furnaces, air conditioners, heat pumps, mini-splits, rooftop units, controls, and zoning systems.
• Experience using ServiceTitan, Service Factor, or similar service software.
• Experience communicating repair options and replacement recommendations to customers.
• Strong customer service background.

Responsibilities

• Diagnose, repair, service, and maintain residential and light commercial HVAC systems.
• Perform no-heat, no-cool, maintenance, repair, and general HVAC service calls.
• Troubleshoot furnaces, air conditioners, heat pumps, rooftop units, mini-splits, controls, thermostats, zoning systems, refrigeration circuits, airflow issues, electrical components, and related HVAC equipment.
• Communicate clearly with customers about system issues, repair options, pricing, and next steps.
• Complete work safely, professionally, and in accordance with company standards, manufacturer requirements, and applicable codes.
• Provide accurate job notes, photos, equipment information, recommendations, and billing details.
• Identify replacement opportunities when repairs are not the best long-term solution for the customer.
• Support maintenance agreement opportunities and customer retention.
• Maintain company vehicle, tools, equipment, and inventory in a clean and professional manner.
• Work closely with dispatch, customer service, service management, and other technicians.
• Participate in training and continue developing technical skills.
• Reduce callbacks by completing accurate diagnostics and quality repairs.
• Represent Action with professionalism, honesty, and respect on every call.

Benefits

• Health insurance - Action pays up to 82% of the employee health insurance premium depending on plan selection. Multiple plan options and deductible amounts offered.
• Dental and Vision insurance
• Life and Accidental Death/Dismemberment insurance with guaranteed issue amount of $150,000 for new employees
• Short- and Long-Term Disability insurance
• Section 125 cafeteria Flexible Spending Account or Dependent Care Spending Account Plan for eligible medical, dental, vision, and dependent care expenses
• Critical illness insurance and Long-Term Care with Term Life Insurance
• Accident insurance
• Paid time off, paid holidays, and bereavement leave
• 401(k) retirement plan after one full year of employment with Action match from 1% to 4% of employee contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed