HVAC Service Technician

Apex Pros Plumbing, Electrical, Heating and Air•Dayton, OH

9d•Onsite

About The Position

Apex Pros is hiring a Residential HVAC Service Technician in Dayton, Ohio. The technician provides residential HVAC service and repairs, works to complete jobs correctly on the first visit, and delivers a positive customer experience through clear communication and transparent pricing. The role also includes mentoring junior technicians, maintaining safety and compliance standards, and supporting a professional, integrity-focused team.

Requirements

Valid driver’s license with no more than four points.
Must pass a drug test and background check.
High school diploma or GED required.
Must be approved by the company’s insurance carrier to drive.
Strong organizational and documentation skills.
Ability to interpret manuals, plans, and blueprints.
Proficiency with tablets, smartphones, and GPS navigation.
Commitment to exceptional customer service and teamwork.

Nice To Haves

HVAC experience preferred; this requirement may be waived with manager approval.

Responsibilities

Perform thorough HVAC inspections, including health and safety checklists.
Complete service work correctly the first time while meeting quality and code standards.
Communicate with customers using written option sheets and visual reports, including photographs.
Provide accurate, transparent pricing for repair and service options.
Perform Lock Out/Tag Out procedures and follow-up protocols.
Document services, collect fees, and submit records promptly.
Support apprentices and fellow technicians with troubleshooting and development.
Coordinate parts orders and prepare for daily service calls.
Record materials used for job costing and inventory tracking.
Facilitate rescheduling when service cannot be completed during the initial visit.
Keep the company truck clean, stocked, and properly inventoried.
Protect customers’ homes during service and leave work areas cleaner than found.
Promote service memberships and explain their benefits to customers.
Report safety concerns and support management in team decision-making.