HVAC Service Technician

Gallo Mechanical•Charlotte, NC

About The Position

Gallo Mechanical Services (GMS) is seeking HVAC Service Technicians to provide service, installation, and maintenance to customers in a defined market with a diverse commercial base. The role includes installing, commissioning, troubleshooting, repairing, and starting up HVAC systems in commercial environments, including new facility setups and existing-facility retrofits. Technicians perform scheduled and unscheduled preventive maintenance, inspections, site surveys, and service requests, including equipment or system replacements and modifications as needed or requested by customers. The technician serves as a direct customer contact, works with team leaders and customers to coordinate on-site work, and uses software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair equipment and recommend system improvements. The position involves varied and physically demanding working conditions, flexibility to work overtime and weekends as business requires, and occasional overnight stays. Gallo Mechanical describes itself as a locally owned family business with 75 years of service. It offers training, career progression, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
At least 2 years of HVAC service experience with split systems, packaged systems, DX systems, VRFs, chillers, pumps, or similar equipment, or an equivalent combination of technical school education and experience.
Operating and working proficiency with handheld computers such as smartphones and iPads.
EPA certification.
Ability to work in diverse conditions, including mechanical equipment rooms with noisy operating equipment, extreme weather, precarious places, and risk of high-voltage electrical shock.
Ability to regularly use hands and fingers, walk, stoop, and kneel; regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds, occasionally lift or move more than 50 pounds, and climb ladders.

Nice To Haves

Ability to troubleshoot and repair HVAC equipment.

Responsibilities

Serve as the direct customer contact on assigned projects and identify, analyze, diagnose, and repair equipment and systems at customer locations.
Perform end-to-end testing, maintenance, startup, commissioning, and servicing on assigned HVAC projects.
Coordinate with team leaders and customers to understand requirements for on-site installations and repairs, examine building layouts, anticipate issues, gather materials, and synchronize work.
Use software, technology, hand tools, blueprints, and engineering specifications to diagnose and repair units and propose retrofits, upgrades, or enhancements.
Maintain customer satisfaction, communicate the nature of service and outstanding issues, recommend system enhancements, upgrades, or replacement, and promote add-on work.
Enforce safety standards and maintain security and accountability of company-issued and procured assets by recording their use, wear, and condition.
Maintain flexibility to work overtime and weekends as business requires, including occasional overnight stays.

Benefits

Dedicated training programs, support, and career progression.
Company-paid medical insurance.
Dental insurance.
Vision insurance.
Voluntary life insurance.
Short-term disability insurance.
Accident insurance.
Critical illness insurance.
Team Incentive Program (TIP), allowing eligible employees to share in company financial success.
401(k) plan with a 5% company match.
Employee wellness resources.
PTO benefits.