HVAC Service Technician

Sila Services•Northbrook, IL

11d•Onsite

About The Position

AA Service Co is seeking a passionate HVAC Service Technician who is looking for a role that utilizes their skills and offers career growth. We are dedicated to fostering a supportive and rewarding environment where your contributions are valued and your growth is a priority. As a leader in the HVAC industry, we pride ourselves on delivering unmatched comfort and reliability to our customers. Our commitment to continuous training and development ensures our team stays at the forefront of industry advancements. We build careers, not just offer jobs.

Requirements

Prior heating and/or cooling experience in a residential capacity.
Service Titan experience preferred.
Experience upselling additional services as well as selling replacement options when applicable.
Ability to prioritize tasks and communicate with customers.
Demonstrated excellent communication, conflict resolution, and interpersonal skills.
Demonstrated ability to work as an effective team member and pitch in as needed.
Computer skills and use of electronic devices for scheduling, invoice creation, and communication to staff and customers required.
Must be able to work on a ladder.
Must be able to lift 50 pounds.

Responsibilities

Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
Maintaining customer satisfaction rate through post-service surveys and feedback.
Striving to exceed customer expectations and resolving any concerns promptly.
Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment, recommending appropriate solutions and discussing options with customers.
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
Responding to service requests within the defined time frame.
Completing annual maintenance of heating and air conditioning systems.
Participating as a member of our on-call rotation schedule for emergency service requests.
Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
Additional Duties as Assigned