HVAC Service Technician

McWilliams Heating Cooling Plumbing • Livingston, TX

5d • Onsite

About The Position

McWilliams is hiring an experienced HVAC Service Technician to diagnose, repair, and maintain residential heating and cooling systems while delivering a 5-star customer experience. This is a customer-facing service role: you'll troubleshoot the problem, present clear options to the homeowner, and earn the work. Success is measured by technical accuracy, customer satisfaction, and consistent service and sales results.

Requirements

• 2–3 years of residential HVAC service experience — diagnosis and repair, not install-only.
• EPA 608 Certification (required to handle refrigerant).
• Proven ability to diagnose issues and clearly communicate repair or replacement options to homeowners.
• Strong customer-service and communication skills; comfortable presenting and selling solutions in the home.
• Valid Texas driver's license and clean driving record; approved to drive under company insurance requirements.
• Comfortable working in attics, crawlspaces, confined areas, hot environments, and performing physically demanding work.
• Must be able to use a tablet, smartphone, and service software.
• Neat, clean, professional appearance and a customer-focused mindset.
• Must pass a background check and drug screen.

Responsibilities

• Diagnose, troubleshoot, and repair residential HVAC systems — air conditioners, furnaces, heat pumps, and mini-split systems.
• Perform maintenance and tune-ups on heating and cooling equipment.
• Present clear, good, better, and best repair and replacement options to homeowners, along with pricing and financing information.
• Recommend and enroll customers in maintenance memberships / service agreements.
• Accurately document all work, findings, and recommendations in ServiceTitan.
• Keep the service truck clean, stocked, and inventory accurate.
• Communicate professionally with customers and the dispatch/office team.
• Participate in the on-call / rotating schedule as needed.
• Perform all work to code and company safety standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED