HVAC Service Supervisor

Parker & Sons • Phoenix, AZ

13d • Onsite

About The Position

Parker and Sons are currently seeking an HVAC Service Supervisor. This role is ideal for an experienced HVAC Leader looking for a change or a skilled Technician looking to transition into an office-based position. The HVAC Service Supervisor will support a team of HVAC Service Technicians, with a leadership philosophy focused on supporting the technicians rather than overseeing them. The ideal candidate is passionate about developing people, building strong teams, and leading with integrity.

Requirements

• Minimum 3 years' leadership experience in the HVAC Service industry
• Possess computer skills including Excel / Word and be highly organized
• Ability to prioritize, manage multiple tasks, and handle deadlines
• Extremely reliable without attendance challenges
• Must be able to pass a background check and pre-employment drug test
• Valid driver’s license and clean driving record
• Learn and uphold all company procedures and safety rules
• Willingness to learn and support our service system

Nice To Haves

• Service Titan experience is preferred but not required
• Excellent leadership skills and team mentality to enhance team productivity

Responsibilities

• Directly responsible for the technical & professional development of Technicians.
• Ensure processes & procedures are performed properly to ensure efficiency and customer satisfaction.
• Contribute to top line revenue by educating Technicians of all available accessories and services clients will benefit from, including adequate training on best installation practices.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Conduct regular Technician service meetings covering topics such as defensive driving, proper use of PPE, ladders, job safety, and standard operating procedures.
• Coach service technicians on best practices to provide a top-level customer experience through monthly one-on-one meetings, ride-along training, coaching, and addressing additional technical training needs.
• Monitor and control service call backs by proactively reviewing Technician invoices, forms, and uploaded pictures to ensure procedures are followed.
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction.
• Identify and ensure Technicians have the required minimum tools to perform their duties through van inspections and ride-alongs.
• Provide one-on-one coaching and guidance, including role-playing and steps to execute a successful customer service experience.
• Track and verify labor hours, parts requisition, warranty part returns, and service call backs are correctly compensated or back-charged.
• Be available for your team during regular workdays, including into the evening.
• Weekend duty is required on a rotational basis.

Benefits

• Base salary starting at $92,000 DOE PLUS (potential, up to) $52,000 a year through monthly bonuses!
• Comprehensive benefits
• 401K with company matching
• Medical, Dental, Vision, Life, Disability & Legal Insurance Options
• 6 Paid Holidays
• PTO & Sick Time
• Company vehicle
• Company cell phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed