HVAC Service & Small Projects Manager

Milltown Plumbing • Chelmsford, MA

1d • Onsite

About The Position

We're seeking an experienced Commercial Service Manager to provide support to our Commercial Service Technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service. MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services. Get started today!

Requirements

• 5+ Years Experience
• Customer service skills
• Clean driving record
• Ability to pass a background check and drug test

Nice To Haves

• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Quick, sound decision-making abilities
• Good presentation and public speaking skills is a plus
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment

Responsibilities

• Supervise and lead the Commercial Service Team
• Manage and Evaluate Field Technicians
• Conduct Ride-Alongs with Technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Manage workload and schedules with Dispatcher to best utilize manpower and maximizes profits
• Ensure Technicians are being dispatched effectively
• Assist Technicians with issues while in the field
• Facilitate weekly one-on-one meetings with Technicians
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards
• Manage and stay within departmental budget
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
• Pricing Special Projects
• Overseeing the billing clerk
• Additional duties as needed

Benefits

• Paid Time Off
• Weekly Pay
• Bonuses
• Up to 4% 401(k) Match
• Paid Training
• Educational Allowances/Reimbursement for Field-related Courses
• Health, Life and Dental Insurance
• Paid Holidays
• Boot Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed