HVAC Service Manager
About The Position
Top Tech Mechanical Services, Inc. is seeking an HVAC Service Manager for their Kennesaw, Georgia location. This is not a traditional role; they are looking for a leader to take ownership of field operations, develop people, improve profitability, strengthen accountability, and help build a premier HVAC company. The position oversees both Service and Installation Departments and works directly with ownership to improve daily operations and build a stronger organization. This role is for a proactive leader who enjoys solving problems, developing people, improving operations, and taking initiative.
Requirements
- Minimum 10 years of residential HVAC experience.
- Previous HVAC Service Management or Operations leadership experience.
- Strong knowledge of residential HVAC diagnostics, airflow, refrigeration, electrical, combustion, controls, and IAQ.
- Experience managing service technicians and installation teams.
- Strong leadership, coaching, and communication skills.
- Experience reviewing KPIs, job costing, profitability, and operational performance.
- Comfortable holding people accountable while building a positive culture.
- Valid driver's license with a clean driving record.
Nice To Haves
- Experience with Housecall Pro, ServiceTitan, or similar service management software is preferred.
Responsibilities
- Lead and develop our residential and light commercial Service Department.
- Oversee our Installation Department and support installation leadership to ensure projects are completed safely, efficiently, profitably, and at the highest quality standards.
- Manage daily field operations for service technicians and installers.
- Work closely with dispatch and office staff to maximize scheduling efficiency and customer satisfaction.
- Conduct technician and installer ride-alongs, coaching sessions, and performance reviews.
- Review job costing, department profitability, callbacks, warranty expenses, and labor efficiency.
- Ensure technicians and installers follow company processes, pricing, and quality standards.
- Resolve customer escalations professionally and efficiently.
- Recruit, interview, train, mentor, and develop future leaders.
- Continuously improve operational systems, workflows, and overall company performance.
- Work directly with ownership to help drive growth, profitability, and operational excellence.
Benefits
- Paid Vacation
- Paid Holidays
- Company Phone
- Leadership development and advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
