HVAC Service & Sales Technician

Johnson Comfort•Franklin, IN

22h•Onsite

About The Position

We are looking for a skilled and motivated HVAC Service & Sales Technician who takes pride in delivering exceptional customer service while solving complex comfort challenges. This role is ideal for someone who not only excels in diagnosing and repairing HVAC systems, but also understands how to educate homeowners on solutions—including Indoor Air Quality (IAQ) products—that improve their comfort, health, and efficiency. If you enjoy building trust with customers, thinking critically, and offering solutions (not just quick fixes), this is a strong fit. Established in 1968, Johnson Heating Cooling & Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!

Requirements

3+ years of HVAC service experience (residential preferred)
Strong diagnostic and troubleshooting skills
Proven ability to communicate effectively with customers and build trust
Experience or strong interest in Indoor Air Quality (IAQ) products and solutions
Sales mindset with a focus on solving problems—not pushing products
EPA Certification (required)
Valid driver’s license and clean driving record
Ability to work independently and manage time effectively

Nice To Haves

You don’t just fix equipment—you solve problems
You can translate technical issues into clear, customer-friendly explanations
You naturally look for ways to improve the customer’s comfort, health, and efficiency
You take ownership of your work and your results
You bring a positive, professional attitude to every interaction

Responsibilities

Diagnose, repair, and maintain residential HVAC systems with accuracy and efficiency
Present repair and replacement options clearly, helping customers make informed decisions
Educate customers on Indoor Air Quality (IAQ) solutions such as air purifiers, humidifiers, dehumidifiers, and filtration systems
Deliver a high-level customer experience on every call—professional, respectful, and solution-oriented
Identify opportunities to improve system performance, efficiency, and overall comfort
Maintain accurate service records, estimates, and invoices
Participate in ongoing training to stay current on HVAC technology and IAQ advancements
Work collaboratively with dispatch, install teams, and leadership