HVAC Service & Operations Manager

Style Crest Enterprises Inc•Kansas City, KS

About The Position

Style Crest is seeking a regional HVAC Service & Operations Manager to support and strengthen our service and installation operations across the Royal Durham Business Unit. This role is ideal for a leader who enjoys improving how things run, supporting field teams, and delivering a strong customer experience. You’ll work across multiple locations, partnering with local teams and leadership to ensure our HVAC service business operates efficiently, safely, and consistently, while continuing to grow. If you have a background in HVAC service and enjoy a mix of team leadership, operations, and problem-solving, this is a great opportunity to make a meaningful impact.

Requirements

5 to7+ years of HVAC service and/or installation experience
Proven success leading teams in a field-based or service environment
Prior supervisory or team lead experience required; strong leadership presence and ability to develop others
Ability to improve processes, drive performance, and lead through change
Strong operational and financial acumen (P&L experience preferred)
Strong understanding of HVAC systems, diagnostics, and installation practices
Excellent communication skills, customer service focus, and ability to resolve issues quickly and professionally.
Ability to operate with urgency, take ownership, and make decisions that support both quality and customer satisfaction
EPA certification required. Master Mechanical license preferred
Willingness to obtain or maintain state HVAC/Electrical licenses (if applicable)
Valid driver’s license and satisfactory MVR
Ability to travel regionally, at least one week of travel per month
Proficiency with basic computer tools (Excel, Word, Outlook)
Willingness to work flexible hours as needed to meet customer demands

Responsibilities

Expand and strengthen the HVAC service business across the region
Partner with sales and leadership to increase revenue and customer retention
Identify opportunities to improve efficiency, scalability, and profitability
Build, coach, and develop a multi-location team of technicians and support staff
Set clear expectations and create accountability around performance and service quality
Foster a culture of safety, ownership, and continuous improvement
Oversee scheduling, dispatch, workflow, and billing to ensure accuracy and responsiveness
Monitor service performance and proactively solve issues before they impact customers
Step in when needed. This is a leadership role that stays close to the business
Maintain high standards for HVAC installation and service work
Audit field work and subcontractor performance
Ensure compliance with company standards, safety policies, and regulatory requirements
Manage service department financials, including budgeting and performance tracking
Analyze operational data to drive better decisions and outcomes
Optimize inventory, equipment, and resource allocation across locations