HVAC Service Operations Manager

Heating + Air Paramedics•Waxahachie, TX

13h•Onsite

About The Position

Heating and Air Paramedics is a prominent HVAC company dedicated to delivering high-quality heating, ventilation, and air conditioning solutions to our clients. We are currently seeking a proactive and organized Service Operations Manager to join our team and play a crucial role in ensuring the efficient operation of our office and supporting our HVAC professionals.

Requirements

High school diploma or equivalent required
Proven experience in a customer-facing operations, dispatch, or service coordination role
Strong organizational skills with the ability to manage a fast-moving schedule and multiple priorities simultaneously.
Excellent communication skills — both written and verbal — with a professional and confident phone presence.
Proficiency in service management or CRM software
Demonstrated ability to follow up on leads, track open opportunities, and support a sales process from inquiry to close.
Detail-oriented with a track record of maintaining accurate customer records and job documentation.
Self-motivated and able to work independently while collaborating effectively with technicians, management, and customers.

Nice To Haves

additional education or certifications in business, operations, or a related field is a plus.
HVAC industry experience highly recommended.
experience with ServiceTitan preferred.

Responsibilities

Manage inbound calls, emails, and appointment requests, converting inquiries into booked service calls and driving lead follow-through from first contact to closed sale.
Coordinate daily dispatch of HVAC technicians, ensuring every job is assigned efficiently and every customer is kept informed from scheduling through completion.
Track open quotes and replacement opportunities identified in the field, following up with customers to guide them toward a decision.
Maintain accurate customer records, job histories, and service orders in ServiceTitan to support a seamless experience at every touchpoint.
Serve as the primary point of contact between the office and the field — relaying job details, updates, and customer information to technicians in real time.
Support the preparation of quotes, invoices, and service agreements, ensuring accuracy and timely delivery to customers.
Monitor the daily schedule and proactively adjust for cancellations, additions, or delays to maximize productivity and minimize downtime.
Build and maintain strong customer relationships that drive repeat business, referrals, and long-term loyalty to the brand.