Unique Indoor Comfort of Philadelphia - HVAC Service Manager

ACE Hardware•King of Prussia, PA

15h•$120,000 - $140,000

About The Position

The HVAC Service Manager supports a service team delivering field service and maintenance activities. The manager ensures that maintenance and service teams have the skills, support, and resources they need, and works with the Operations Team to deliver the Red Bow customer experience. The role develops and leads technical training and development, provides advanced troubleshooting expertise, and helps create a best-in-class field experience by supporting field and maintenance employees. The position also involves hiring and managing technicians, supporting customers, conducting performance reviews as needed, and completing special projects and other duties assigned by management.

Requirements

15 or more years of residential field service experience.
10 or more years of service management experience.
Experience managing a team of 12 or more technicians.
Ability to foster teamwork and a cooperative, productive work environment.
Interpersonal skills to relate and adapt effectively to different personality styles.
Ability to lead, encourage, and motivate staff to fulfill the company’s vision and mission.
Ability to address and redirect unproductive behavior non-confrontationally.
Results-oriented approach and accountability for achieving company objectives.
Proactive thinking and ability to anticipate and address problems.
Optimism and a confident outlook.
Emotional control and ability to remain rational and objective under stress.
Consistency between actions and established processes.
Physical dexterity to operate hand and power-driven tools and field equipment.
Ability to lift, carry, push, and/or pull up to 50 pounds regularly and up to 100 pounds occasionally.
Ability to continually walk, stand, climb, stoop, bend, kneel, and reach in all directions.
Ability to maintain balance while working off the ground on ladders, scaffolds, and/or mechanical lifts.
Ability to climb stairs and ladders and work in high, precarious places.
Ability to sit and/or stand for extended periods.
Ability to work outdoors in heat and cold.
Ability to see and read with or without vision aids, and to hear and speak to exchange information.
Ability to perform maintenance duties and read blueprints, drawings, and specifications.

Responsibilities

Hire, lead, discipline, and terminate technicians.
Support service and maintenance teams as a technical resource.
Provide onsite field support for advanced-level troubleshooting.
Improve the customer experience by reducing misdiagnosis and service warranties.
Serve as a technical expert and resource for field operations.
Create and deliver a technical training curriculum for team members.
Develop a sustainable and agile field development model with clear technical requirements for tier advancement.
Provide oversight and input on candidates’ skillsets and technical experience during field hiring.
Assist in the formal evaluation of Ace product offerings.
Complete special projects and other assigned duties.
Conduct performance reviews as necessary.
Assist customers.
Perform other tasks requested by the General Manager or Operations Manager.

Benefits

Incentive, commission, and bonus opportunities, depending on role and grade level.
401(k) retirement savings plan with matching company contributions, eligible on the first day.
Medical, dental, and vision coverage.
Company-paid short-term and long-term disability coverage.
Life insurance benefits for employees and dependents.
Warehouse merchandise discount.
Paid time off and paid holidays, depending on role and month of hire.
Career growth and opportunities across multiple service channels.
Tools, hands-on training, formal education, and coaching.
Employee Assistance Program offering personal, legal, financial, work, childcare, and elder care support.