HVAC - Service Manager

Sunset Heating, Cooling, & Plumbing • Portland, OR

14d • $100,000 - $120,000 • Onsite

About The Position

As our HVAC Service Manager, you will lead and support our field service team, ensuring technicians have the tools, guidance, and resources needed to deliver exceptional service. This hands-on leadership role combines operational oversight, technical expertise, coaching, and customer-focused problem solving. The ideal candidate is a strong leader with extensive HVAC experience who can inspire team performance, maintain service excellence, and help drive continued growth and success.

Requirements

• 5+ years of HVAC field experience with strong technical expertise in HVAC systems.
• Previous leadership, supervisory, or team management experience preferred.
• Excellent communication, interpersonal, and coaching skills.
• Ability to thrive in a fast-paced, high-volume, performance-driven environment.
• Strong problem-solving abilities and customer service mindset.
• Commitment to safety, quality workmanship, and professional excellence.

Responsibilities

• Lead, coach, mentor, and support a team of HVAC service technicians.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Ensure technicians are equipped to perform at their highest level.
• Provide hands-on assistance for complex service calls, diagnostics, and repairs.
• Serve as a technical resource and subject matter expert for the field team.
• Monitor technician performance, productivity, and quality standards.
• Identify training opportunities and implement ongoing development programs.
• Oversee daily service scheduling and job coordination.
• Ensure timely, efficient responses to customer service requests.
• Support efforts to maintain high customer satisfaction and service quality.
• Promote and enforce company safety standards and industry best practices.
• Ensure compliance with applicable regulations, codes, and procedures.
• Maintain accurate records of service activities, field operations, and project statuses.
• Analyze operational performance and identify opportunities for improvement.

Benefits

• Work alongside a supportive team that genuinely values its people.
• Make a direct impact on company success and customer satisfaction.
• Grow your leadership career in an organization committed to excellence and continuous improvement.
• Be part of a team that lives its values every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed